Focus: How might some theories assist understanding issues faced by mandatory clients and professional responses of engagement and rapport building?
Role: Imagine you are a graduate social worker employed in an organisation of your choice where a multidisciplinary team is the platform of your service delivery.
Context: Through the year, different professionals volunteer to present a topic on professional practice referred to as ‘in-service sessions’ geared toward the professional development of teams. You have identified emerging difficulties that other workers have been speaking about in relation to clients who are mandated (required by legislation and court orders/scheduling) to make contact for professional service.
You are free to choose a service required to receive mandated clients meaning you will need to identify, research, and understand the jurisdiction and roles of organisations in an actual community of your choice that have the authority for directing people to attend. The following examples of legislation containing mandatory orders will direct you to some of these human service organisations. You are free to choose others.
Queensland legislation can be located at http://www.qld.gov.au. You can select legislation relevant to your state of residence however please reference correctly.
-The Mental Health Act (See among others S17 (a-c) and SS499-501
-The Child Protection Act 1999 (See among others S61(A) and S98 (1) & (2))
-The Juvenile Justice Act 1992 (See among others SS175-182)
Australian legislation can be located at http://www.comlaw.gov.au/
-The Aged Care Act 1997
You have heard conversations in the staff room about clients’ attitudes and behaviours, patterns of delegating those referrals to some professionals and not others, the wastage of public funds due to client drop out rates and breaches of orders, and overt verbal attacks from clients on staff members in public areas of the organisation such as the waiting room.
You have been asked by your team leader, who is a social worker, to deliver an in-service session providing a social work perspective on the topic of engaging with mandated clients. You have been briefed to provide two aspects to this presentation:
1. Adopt at least one (1) theoretical position to help explain and respond to client behaviours from the following choices:
· humanism, existentialism and spirituality
· cognitive-behavioural theory
· pychodynamic theory
2. Link the ideas contained in these theories to practical strategies for professional engagement with involuntary and/or mandated clients.
3. Based on the location of the service (you choose) one section must be devoted to practise issues associated with local Aboriginal and Torres Strait Islander families and the largest culturally and linguistically diverse population in that statistical area (see Community Profiles at the ABS).
Product/performance: Your outcome will include:
1. A sequence of Powerpoint slides (500 words max i.e. key words and concepts. The Powerpoint slides are excluded from final word count).
2. Accompanying commentary/notes which would be used as reference material for speaking (no more than 2000 words official word count). The notes can either be located in the 'notes' section of the PPT slides OR submitted separately as a word document titled 'Speakers Notes and Commentary'. The speaker notes / commentary should be written in full sentences using appropriate scholarly conventions. A series of 'dot points' is not sufficient.
3. E-copies of handouts copy you believe necessary. These will not be included in the word count.
4. Reference list to be distributed to attendees (accurate application of Author Date referencing style)