MGMT19126 - Production and Operations Management
Term 1 - 2017


All details in this unit profile for MGMT19126 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

This unit serves as an introduction to the management of many practical issues to be dealt with specifically in the production of goods and services and generally in the multitude of operations that provide for the needs of mankind in our modern globalised world. All organisations whether they be manufacturers or service providers are involved in some form of operations management. This unit will select areas of interest and importance from a vast area of knowledge and skills which have been developed since the industrial revolution. In particular the areas of productivity management, quality control, facilities management and project management will be covered. The material presented will provide managers with assistance in the development and design of production and operating systems, while also providing a number of generic problem solving techniques.

Details

Career Level Undergraduate
Unit Level Level 2
Credit Points 6
Student Contribution Band 3A
Fraction of Full-Time Student Load 0.125

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Brisbane
  • Distance
  • Mackay
  • Melbourne
  • Rockhampton
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Written Assessment 30%
2. Written Assessment 30%
3. Examination 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Several students commented on the brevity of formative feedback for both Assignment 1 and Assignment 2. Course Evaluation Survey It is recommended that the Turnitin marking process be adopted in the course, and that the Course Coordinator develop a set of common comments that can be efficiently attached to student papers.
Several students commented on inconsistency in grading of assignments. Course Evaluation Survey It is recommended that moderation processes be strengthened to ensure that all marking is consistent.
It was suggested that the ten step process used for Assignment 1 be also extended to Assignment 2. Course Evaluation Survey It is recommended that an abbreviated version of the Assignment 1 'ten step process' be developed to guide students in relation to Assignment 2.
On successful completion of this unit, you will be able to:
  1. understand how the role of operations managers conform in an organisation
  2. examine the interaction of operations management with other activities of an organisation such as finance, marketing, human resources
  3. evaluate operation processes in the context of efficiency, effectiveness, flexibility quality, costs, responsiveness and productivity
  4. develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
  5. discuss recent operations trends and gain insights from academic peer reviewed journal as well as practitioner magazines.

Alignment of Graduate Attributes to Learning Outcomes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1. Communication
2. Problem Solving
3. Critical Thinking
4. Information Literacy    
5. Team Work      
6. Information Technology Competence
7. Cross Cultural Competence    
8. Ethical practice    

Alignment of Assessment Tasks to Graduate Attributes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Written Assessment  
2 - Written Assessment  
3 - Examination          

Prescribed Textbooks

Operations Management
Author/s: Collier, DA & Evans, JR Year: 2015
Edition: 5th Publisher: South-Western, Cengage Learning
City: Mason State: OH
Country: USA
Your Business Degree
Author/s: McCulloch, R & Reid, A Year: 2014
Edition: 2nd Publisher: Pearson Australia
City: Frenchs Forest State: NSW
Country: Australia
View textbooks at the CQUniversity Bookshop
Note:

This text provides a foundation for those students planning to get the best out of their investment of time and money studying a business degree.

The book may be purchased through the CQUni Bookshop: http://bookshop.cqu.edu.au

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Zoom.us (invited as a guest)
All submissions for this unit must use the American Psychological Association (APA) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorMalcolm Johnson (m.n.johnson@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017

Goods, services and value

Chapters 1 & 2

Zoom Workshop: Welcome to the unit

Week 2 13-03-2017

Operational strategy and performance

Chapters 3 & 4


Week 3 20-03-2017

Technology and product design

Chapters 5 & 6

Zoom Workshop: Discussion of Assignment #1

Week 4 27-03-2017

Operational processes

Chapter 7

Essay Due Friday (31 Mar 17) 05:00 PM AEST
Week 5 03-04-2017

Facility and work design

Chapter 8

Vacation Week 10-04-2017
Week 6 17-04-2017

Supply chain design

Chapter 9

Week 7 24-04-2017

Managing demand and capacity

Chapters 10 & 11

Zoom Workshop: Discussion of Assignment #2

Week 8 01-05-2017

Inventory and resource management

Chapters 12 & 13

Operations Management Report Due Friday (05 May 17) 05:00 PM AEST
Week 9 08-05-2017

Scheduling and sequencing

Chapter 14

Week 10 15-05-2017

Quality management and quality control

Chapters 15 & 16

Week 11 22-05-2017

Lean operations

Chapter 17

Week 12 29-05-2017

Managing projects

Chapter 18

Zoom Workshop: Discussion of Exam

Review/Exam Week 05-06-2017
Exam Week 12-06-2017
To contact the Unit Coordinator:

Dr Malcolm Johnson

Email: MGMT19126-admin@cqu.edu.au
If sending an email, please:
1. Include the Unit code in the Subject line
2. Ensure your questions are succinct.

Phone: 07-40374731
Please leave a message: clearly state the unit code, your name, your question, and then a contact number (please repeat your contact number S-L-O-W-L-Y at the end of the message).


Campus Lecturers:

Mackay: Dr Laura Baker (l.e.baker@cqu.edu.a)

Rockhampton: Jim Jensen (j.jensen@cqu.edu.a)

Brisbane: Brian Carr (b.carr@cqu.edu.a)

Sydney: Ajay Kumar (a.kumar1@cqu.edu.a)

Melbourne: Dr Maria Mullin(m.mullin@cqu.edu.au)


1 Written Assessment

Assessment Title Essay
Task Description

This 1500 word essay requires identification and discussion of the operational problems highlighted in a short case study. It will enable you to provide insights that demonstrate your understanding of the foundation theories and practices covered during the first four weeks of the unit.

Please ensure that your submission conforms to an essay format with endnotes (citations in APA format).

Assessment Due Date Week 4 Friday (31-Mar-2017) 05:00 PM AEST
Return Date to Students Week 5 Friday (07-Apr-2017)
Weighting 30%
Assessment Criteria
Assessment of content: Weighting
  • A thorough knowledge and critical analysis of the problem(s) identified in the case study expressed within a well developed academic essay.
20%
  • A critical review of the academic literature relevant to the problem(s) identified in the case study. This should be embedded in the discussion, not presented separately.
20%
  • Appropriateness of evidence-based responses to the case study questions including an effective analysis of the situation along with relevant commentary on the issues of concern.
20%
  • Appropriate use of argument within the paper, including a properly constructed introduction and persuasive conclusion.
10%
  • Application of EIGHT (8) relevant academic journal articles and appropriate reference to the prescribed textbook.
15%
Assessment of format:
  • Clarity of expression/grammar and correct spelling using Australian English.
5%
  • Strict conformity to referencing style of the Author-date system of referencing as set out in the Publication Manual of the American Psychological Association, Sixth Edition (Refer to the Abridged Guide to APA Referencing Style).
5%
  • Appropriate presentation in an essay format within a maximum 1500 words (penalties apply for exceeding this limit).
5%
Referencing Style American Psychological Association (APA)
Submission Online

Please ensure you submit your work as a Word document through Turnitin in Moodle

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

8. Ethical practice



2 Written Assessment

Assessment Title Operations Management Report
Task Description

The operations management report is designed to help you combine skills in preparing a business report for management with appropriate principles, theories and models covered in this unit. It involves analysis of current practices highlighted in a short case study, and the development of recommendations designed to overcome any perceived problems.

Assessment Due Date Week 8 Friday (05-May-2017) 05:00 PM AEST
Please ensure your assignment is saved as a Word document and submitted through Turnitin in Moodle.
Return Date to Students Week 10 Friday (19-May-2017)
Weighting 30%
Assessment Criteria
Assessment of content Marks
  • A thorough knowledge and critical analysis of the problem(s) identified in the case study.
15%
  • A critical review and inclusion of insights from relevant academic research journals in the field.
15%
  • Appropriateness of evidence-based responses to the case study questions including an effective analysis of the situation along with relevant commentary on the issues of concern.
15%
  • A well structured, concise and clear presentation of appropriate recommendations.
15%
  • Appropriate business report format including a properly structured Executive Summary, Introduction, Recommendations, and succinct Conclusion.
10%
  • Relevant and accurate use of at least EIGHT (8) papers published in academic research journals and appropriate reference to the prescribed textbook.
15%
Assessment of format
  • Clarity of expression/grammar and correct spelling using Australian English.
5%
  • Conformity to the APA referencing format.
5%
  • Business Report format not exceeding 2000 words (penalties apply)
5%
Referencing Style American Psychological Association (APA)
Submission Online

Please ensure you submit your assignment in Word format through Turnitin in Moodle

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



Examination

Outline Complete an examination
Date During the University examination period
Weighting 40%
Length 120 minutes
Details Dictionary - non-electronic, concise, direct translation only (dictionary must not contain any notes or comments).
No Calculators Permitted
Closed Book
Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking


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