COIT12203 - Workflow Analysis & Management
Term 2 - 2017


All details in this unit profile for COIT12203 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

Business processes are core to an organisation and its business partners for delivering products or services to customers. In this unit, you will be introduced to discovering, scoping, assessing, modelling and redesigning business processes. This unit provides an overview of the foundations of process modelling, process improvement and process integration. You will use techniques to analyse organisational processes and propose improvements to those processes. You will learn workflow principles and how to re-design business processes to improve efficiency. This unit will provide you with the necessary skills to develop a report that identifies business processes and recommend improvements for organisational efficiency from a process and technological perspective.

Details

Career Level Undergraduate
Unit Level Level 2
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Pre-requisites or Co-requisites

Prerequisite: (COIT 11239 or COMM11003) and COIT11226

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 2 - 2017
  • Brisbane
  • Distance
  • Melbourne
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Written Assessment 20%
2. Portfolio 30%
3. Written Assessment 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Faster release of marked assignments. Students (Moodle Evaluation) All marked assignments will be returned to students within a reasonable time frame i.e. within 2 weeks of submission.
Reduction in the number of blog posts and portfolios. Students (Moodle Evaluation) The blog posts and portfolios will be reduced from a previous total of 10 to 8 (4 ePortfolios and 4 blog posts).
On successful completion of this unit, you will be able to:
  1. Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.
  2. Employ techniques for modelling, analysing and designing business processes
  3. Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.
  4. Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.
  5. Argue the role of modern information systems in supporting an organisation’s business processes.
  6. Identify organisational change issues that may arise owing to the implementation of new business processes.
  7. Evaluate and critique organisational business processes.

The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html

This unitcontributes to the following workplace skills as defined by SFIA (codes included):

  • Information Analysis (INAN)
  • Business Analysis (BUAN)
  • Research (RSCH)
  • Business Process Improvement (BPRE)
  • Requirements Definition and Management (REQM)
  • Business Modelling (BSMO)
  • Business Risk Management (BURM)
  • Change Management (CHMG)

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7
1 - Written Assessment        
2 - Portfolio      
3 - Written Assessment

Alignment of Graduate Attributes to Learning Outcomes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7
1. Communication  
2. Problem Solving      
3. Critical Thinking
4. Information Literacy    
5. Team Work              
6. Information Technology Competence  
7. Cross Cultural Competence        
8. Ethical practice          

Alignment of Assessment Tasks to Graduate Attributes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Written Assessment        
2 - Portfolio    
3 - Written Assessment

Prescribed Textbooks

Workflow modelling: tools for process improvement and application development
Author/s: Sharp, A & McDermott, P Year: 2009
Edition: 2nd Publisher: Artech House
City: Norwood State: MA
Country: USA
View textbooks at the CQUniversity Bookshop

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Microsoft Visio
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorRitesh Chugh (r.chugh@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 10-07-2017

Introduction to Workflow Analysis & Modelling

2 & 3

Week 2 17-07-2017

Process Improvement

4

Week 3 24-07-2017

Process Discovery

5

Week 4 31-07-2017

Process Scope and Contents

6

ePortfolio 1: Discovering Processes

Week 5 07-08-2017

Initial As-Is Process Assessment and Business Process Technologies

7 plus additional readings

Blog 1: Process Scope and Contents

Vacation Week 14-08-2017

Have a good break!

Week 6 21-08-2017

Workflow Modelling

8 & 9

ePortfolio 2: Business Process Technologies

Week 7 28-08-2017

As-Is Workflow Modelling Session

10 & 11

Blog 2: Workflow Modelling

Week 8 04-09-2017

Final As-Is Process Assessment

12

ePortfolio 3: As-Is Workflow Modelling

Week 9 11-09-2017

To-Be Process Characteristics and Workflow and Process Implementation

13 plus additional readings

Blog 3: Process Assessment

Week 10 18-09-2017

Process Performance Management

Readings (refer to the Moodle unit site)

ePortfolio 4: Process Characteristics and Process Implementation

Week 11 25-09-2017

Risk Evaluation & Integrating Change

Readings (refer to the Moodle unit site)

Blog 4: Process Performance Management

Week 12 02-10-2017

Review Week: the next step

Readings (refer to the Moodle unit site)

Case Study Report Due Wednesday (04 Oct 17) 01:00 PM AEST
Review/Exam Week 09-10-2017

Complete the Unit evaluation, which is accessible from this Unit's Moodle site.

Exam Week 16-10-2017

Unit Coordinator’s contact details:

Dr Ritesh Chugh

Address: 120 Spencer Street, Melbourne VIC 3000.

Email: r.chugh@cqu.edu.au

Phone: +61 3 9616 0535

1 Written Assessment

Assessment Title Blogs (Online Journal)
Task Description

A blog is a website where entries are made in reverse chronological order. It is perhaps the simplest and one of the most popular ways of producing a website. A blog is similar to an online diary/journal.

In this unit, we use Mahara for creating the blogs. Please refer to the Moodle unit website for instructions on how to create a blog/journal and submit your blog posts/entries.

You are required to maintain an online reflective blog/journal and write blog posts/entries for the weekly topics 4, 6, 8 and 10. For each blog post, there is a Nominated Article in the Additional Readings section of the relevant week on the unit's Moodle site. After reading the nominated article, you will write a reflective blog post describing how this article has helped you to learn the week's topic.

Please refer to the unit Moodle site for detailed description of the task.

Assessment Due Date 1pm Friday of the relevant week
Return Date to Students Within two weeks of submission.
Weighting 20%
Assessment Criteria

You can complete your blog posts before the due dates but feedback will not be released until 2 weeks after the due date of each blog post. Due date is 1pm Friday of the relevant week. Marks and feedback on your work will be returned to you via Moodle.

The blog posts will be assessed on your demonstration of insight and ability to compare and contrast ideas being presented. You will need to show an understanding of the nominated article and reflect upon the learning value. Your blog posts should be correctly referenced and free from typographical, spelling and grammatical errors. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.

Referencing Style Harvard (author-date)
Submission Online

via Mahara and Moodle

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.

5. Argue the role of modern information systems in supporting an organisation’s business processes.

7. Evaluate and critique organisational business processes.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

3. Critical Thinking

4. Information Literacy

6. Information Technology Competence



2 Portfolio

Assessment Title E-Portfolio
Task Description

The purpose of this assessment is for you to develop a portfolio of your thinking and work around the discipline of workflow analysis and management. An e-portfolio is a learning tool that enables students to accumulate evidence of learning achievement. This unit uses Mahara as a learning tool. Please refer to the unit website for detailed instructions on how to create a Mahara portfolio.

Your portfolio should capture rich ideas, resources and innovative practice around workflow analysis & management within the frame of the topics identified in the E-portfolio Assessment Details document in Moodle. Please refer to the unit's Moodle site for a detailed description of the task.

Assessment Due Date 1pm Friday of the relevant week
Return Date to Students Within two weeks of submission.
Weighting 30%
Assessment Criteria

The e-portfolio will be assessed on the demonstration of knowledge & understanding of the topic as depicted through the choice of relevant items, technical literacy, justification outlining summary and reasoning for choice of items, communication and information literacy skills and use of correct referencing. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.

Referencing Style Harvard (author-date)
Submission Online

via Mahara and Moodle

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Employ techniques for modelling, analysing and designing business processes

3. Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.

4. Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.

6. Identify organisational change issues that may arise owing to the implementation of new business processes.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

6. Information Technology Competence

8. Ethical practice



3 Written Assessment

Assessment Title Case Study Report
Task Description

You are required (as a group with up to four members) to write a report based on a given case study. In this report, you are required to evaluate current processes and propose improvements related to the case study by analysing wider literature in the discipline. You need to demonstrate your analytical skills to evaluate the processes and utilise your communication skills to communicate the findings clearly.

Please refer to the Moodle unit website for more details.

Note:

On campus students - If you have a genuine problem and are unable to participate in a group, please contact your campus lecturer by Friday week 4. In some cases, group formation may not be possible.

Off campus (Distance) students - If you have a genuine problem and are unable to participate in a group, please contact the unit coordinator by Friday week 4. In some cases, group formation may not be possible.

Assessment Due Date Week 12 Wednesday (04-Oct-2017) 01:00 PM AEST
Return Date to Students Certification of Grades Day (3 November)
Weighting 50%
Assessment Criteria

The report will be assessed according to the degree to which you demonstrate your capability in the selection and use of scholarly articles and books, understanding of the content and rational argument with critical evaluation, communication, presentation and referencing skills. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.

Referencing Style Harvard (author-date)
Submission Online
Group submission

Submit via Moodle Assignment link

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.

2. Employ techniques for modelling, analysing and designing business processes

3. Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.

4. Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.

5. Argue the role of modern information systems in supporting an organisation’s business processes.

6. Identify organisational change issues that may arise owing to the implementation of new business processes.

7. Evaluate and critique organisational business processes.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice




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