SOWK12012 - Organisational Practice
Term 1 - 2017


All details in this unit profile for SOWK12012 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

Organisations are encountered on a daily basis and impact on the lives of the people and communities human service workers work with. There are a range of variations and types of human service organisations located within the social, political and cultural context that provide a vehicle for the implementation of policy and provision of human services by the welfare state. With social work practice predominantly taking place in and shaped by organisational context, developing an effective organisational practice is critical to the achievement of the aims and values of the social work profession. In this unit you will develop knowledge of different organisational theoretical models to facilitate your ability to analyse and creatively consider organisational and system change and development, and apply strategies to promote social and welfare work values of social justice and realise the equality of opportunity in the provision of services to clients.

Details

Career Level Undergraduate
Unit Level Level 2
Credit Points 6
Student Contribution Band 1
Fraction of Full-Time Student Load 0.125

Pre-requisites or Co-requisites

Successful completion of 48 credit points in any course.

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Distance

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Written Assessment 40%
2. Presentation 30%
3. Written Assessment 30%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students found the Moodle site easy to navigate and the course resources and feedback supportive of their learning. Student evaluation Continue to provide weekly study topics and resources and feedback.
Further clarification needed on Assessment 2, and the introduction of a third assessment to sustain student engagement and provide a varied student experience. Student evaluation and lecturer reflection. There were a range of resources, information and support provided with reference to assessment including; additional information documents and templates, live and recorded assessment collaborate sessions, along with the opportunity for students to present their assessment research for feedback from the lecturer. The course coordinator will consider varied and graduated student learning methods for the promotion of student engagement in the course throughout the term.
On successful completion of this unit, you will be able to:
  1. Research and analyse different organisational theoretical models within the context of broader sociological theories of social systems and change, and apply those models to human service organisations
  2. Analyse a range of variations of organisational types and context, and evaluate their relative limitations and potential in delivering human service organisational goals and social work objectives and values
  3. Identify the appropriateness of organisational models for different cultural contexts including working in Indigenous contexts.
  4. Identify and apply appropriate strategies, consistent with professional values and ethics, for the resolution of dilemmas in organisational practice contexts

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4
1 - Written Assessment
2 - Presentation
3 - Written Assessment

Alignment of Graduate Attributes to Learning Outcomes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4
1. Communication
2. Problem Solving
3. Critical Thinking
4. Information Literacy
5. Team Work
6. Information Technology Competence
7. Cross Cultural Competence
8. Ethical practice

Alignment of Assessment Tasks to Graduate Attributes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Written Assessment  
2 - Presentation  
3 - Written Assessment  

Prescribed Textbooks

Working in Human Service Organisations: A critical introduction
Author/s: Jones, A. & May, J. Year: 1992
Edition: Publisher: Pearson Education Australia
City: Frenchs Forest State: NSW
Country: Australia
View textbooks at the CQUniversity Bookshop

IT Resources

You will need access to the following IT resources:
  • Internet
  • CQUniversity Student Email
  • Unit Website (Moodle)
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorMadonna Chesham (m.chesham@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017

Introduction to the course & organisational practice

Carefully read the course profile and familiarise yourself with the course Moodle site. Introduce yourself to your peers in the Group Discussion forum.

Chapter 1 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Weekly topic collaborate session in Zoom. Click on the Zoom Session link on the course Moodle site to locate the dates and times of weekly topic and assessment collaborate sessions.

Week 2 13-03-2017

Organisational theory

Chapter 2 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

No weekly topic collaborate session.

Week 3 20-03-2017

The organisational environment

Chapter 4 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Assessment 1 Q & A collaborate session in Zoom.

Week 4 27-03-2017

Organisational purpose and goals

Chapter 3 & 5 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Weekly topic collaborate session in Zoom.

Week 5 03-04-2017

Human service organisation technology

Chapter 3 pp. 86-92 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Weekly topic collaborate session in Zoom.

Organisational theory and practice Due Friday (07 Apr 17) 11:45 AM AEST
Vacation Week 10-04-2017
Week 6 17-04-2017

Organisations and structure

Chapter 6 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Assessment 2 Q & A collaborate session in Zoom.

Week 7 24-04-2017

Organisational culture

Chapter 7 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Weekly topic collaborate session in Zoom.

Week 8 01-05-2017

Organisations and workers

Chapter 8 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Weekly topic collaborate session in Zoom.

Week 9 08-05-2017

Organisations and clients

Chapter 9 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

No weekly topic collaborate session due to Assessment 2 student presentations in Zoom.
Organisational Presentation Due Friday (12 May 17) 05:00 PM AEST
Week 10 15-05-2017

Organisations and change

Chapter 10 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Assessment 3 Q & A collaborate session in Zoom.

Week 11 22-05-2017

Beyond the managerialist agenda

Chapter 11 Jones & May text

Visit the Weekly Study Schedule on the course Moodle site to access the topic's lecture and additional resources.

Final weekly topic collaborate session in Zoom.

Week 12 29-05-2017

Developing your organisational practice

Visit the Weekly Study Schedule on the course Moodle site to access the topic's resources.

Organisational Analysis Due Friday (02 Jun 17) 11:45 PM AEST
Review/Exam Week 05-06-2017
Exam Week 12-06-2017

1 Written Assessment

Assessment Title Organisational theory and practice
Task Description

This assessment is designed to develop students' theoretical understanding of organisational practice and highlight the knowledge and skills required for organisational practice in human services.

Product

According to Jones and May (1992) 'social and welfare work as practised in Australia is an organisational as well as a professional activity'. They argue that organisations are central in determining and influencing almost every aspect of professional practice.

In essay format with reference to the first two chapters of Jones and May (1992) and course readings students are required to compare and contrast two of the theoretical perspectives presented regarding organisational analysis and explore this statement with reference to social work practice. Your paper needs to include;

  • A description of how organisational contexts influence social work practice. This description should consider the influence of social, political, policy and cultural contexts on human services.
  • A description of each theoretical perspective.
  • The similarities and differences between the two perspectives.
  • The relevancy and appropriateness of each perspective to human service practice and social work values and ethics.
  • The appropriateness of each perspective to human services working with Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.
  • The limitations and usefulness of each perspective and any considerations or strategies social workers might then employ as a result of these.

While the Jones and May (1992) chapters are central to this paper, you are required to demonstrate broader reading and research on this topic. Appropriate referencing (Harvard) is required.

Word Limit

2000 words (excluding references and appendices). You must remain within 10% of the word limit (maximum 1% of the mark will be deducted for every 100 words over or below).

Assessment Due Date Week 5 Friday (07-Apr-2017) 11:45 AM AEST
Upload to moodle
Return Date to Students Week 7 Tuesday (25-Apr-2017)
Return via moodle
Weighting 40%
Assessment Criteria
  • Demonstrates knowledge of organisational contexts and its influence on social work practice.
  • Demonstrates knowledge of organisational concepts and theories. Compares and contrasts two organisational theories and describes the relevancy and appropriateness of these to human service practice, social work values and ethics, and working with Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.
  • Identifies the limitations and usefulness of each theory and the strategies and or considerations social workers would need to employ as a result of these.
  • Demonstrates ability to produce a well written and structured essay within the word limit with correct grammar, spelling (Macquarie), punctuation and referencing (Harvard).
Referencing Style Harvard (author-date)
Submission Online

Upload to moodle

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Research and analyse different organisational theoretical models within the context of broader sociological theories of social systems and change, and apply those models to human service organisations

2. Analyse a range of variations of organisational types and context, and evaluate their relative limitations and potential in delivering human service organisational goals and social work objectives and values

3. Identify the appropriateness of organisational models for different cultural contexts including working in Indigenous contexts.

4. Identify and apply appropriate strategies, consistent with professional values and ethics, for the resolution of dilemmas in organisational practice contexts

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



2 Presentation

Assessment Title Organisational Presentation
Task Description

This assessment is designed to develop students' knowledge of human service organisations' processes and structures.

Role of Student

You are a social work student researching and analysing a human service organisation in your community that employs social workers. Drawing on your developing understanding of organisational theory and practice this term, present a 7-9 minute presentation on a human service organisation of your choice based on your personal/professional areas of interest from the list below.

  • Aboriginal & Torres Strait Islander support
  • Migrant & Refugee support
  • Domestic Violence
  • Disability
  • Child & Family support
  • Community Development
  • Mental Health

It must be a non-government organisation; however funding could be provided by government or non-government sources. Your presentation needs to provide an overview of the organisation and its key aspects drawing on topics and readings studied this term in organisational practice for human services, together with your own research and reading of the chosen organisation. This might include researching and analysing the organisation's website and publications, followed by a short structured interview with a social worker in the organisation. Please note: An interview with a social worker is only a suggestion and not an assessment requirement, acknowledging student and organisational contexts that might make this impracticable. Prior to directly contacting an organisation students are required to carefully read the Student Preparation for Organisational Contact document located on the course Moodle site.

Product - Presentation in Zoom

Your organisational presentation should include:

  • A background of the organisation, the organisation's philosophy, mission statements, values, goals, structure, environment, technology, culture, and theory informing the organisation. Your presentation will form the background and introduction of your Assessment 3 - Organisational Analysis.
  • The role of social workers in the organisation and how it aligns with professional values and ethics.
  • As a conclusion include a brief reflection of your research to date and the aspects of the organisation and or role of social workers that were surprising and or a particular interest to you.
  • An engaging and professional PowerPoint as visual aide to the presentation. You are required to submit your PowerPoint presentation to Moodle the day before your presentation.

Presentation

  • Presentations will take place in week 9. Students are required to register for a presentation session time on Moodle. Session dates and times will be made available on Moodle in week 3. There will be a maximum number of presentations allocated to each session time. Students are expected to remain for the duration of all student presentations in the session time. Presentations will be recorded for marking purposes only.
  • Students are able to work in pairs or groups of three for this assessment task and prepare a joint presentation and PowerPoint submission. In choosing this option students are responsible for organising and coordinating the student partnership and notifying the course coordinator by email. Students are advised to carefully read suggestions for working in groups located on Moodle. Please note: Assessment 3 is an individual student submission.
  • Presentations will be 7-9 minutes in duration. All presentations must remain within this time range or penalties will apply (maximum 1% of the mark will be deducted for every minute below or over the time range).
  • Students are required to submit their PowerPoint presentation on Moodle by 5 pm AEST the day before their presentation.
  • Further instructions on this assessment task including presenting in Zoom will be provided by the course coordinator on Moodle and in an Assessment 2 Q & A Zoom session.
Assessment Due Date Week 9 Friday (12-May-2017) 05:00 PM AEST
Presentations will take place in week 9. Students register their presentation session time on Moodle. Students will upload their PowerPoint presentation on Moodle by 5 pm AEST the day before their presentation in Zoom.
Return Date to Students Week 11 Friday (26-May-2017)
Return via Moodle
Weighting 30%
Assessment Criteria
  • Demonstrates an understanding of organisational concepts and clearly presents the key aspects of the chosen human service organisation.
  • Demonstrates understanding of the role of social workers in the chosen organisation and how it aligns with professional values and ethics.
  • Demonstrates ability to reflect on findings and identify insights gained from research of a human service organisation.
  • Demonstrates ability to clearly and creatively present knowledge and ideas within time range. Produces a PowerPoint presentation as a visual aide that uses correct grammar, spelling (Macquarie), punctuation and referencing (Harvard).
Referencing Style Harvard (author-date)
Submission Online

Presentatoins will take place in week 9. Students will register their presentation session time on Moodle. Students will upload their PowerPoint presentation on Moodle by 5 pm AEST the day prior to their presentation session in Zoom.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Research and analyse different organisational theoretical models within the context of broader sociological theories of social systems and change, and apply those models to human service organisations

2. Analyse a range of variations of organisational types and context, and evaluate their relative limitations and potential in delivering human service organisational goals and social work objectives and values

3. Identify the appropriateness of organisational models for different cultural contexts including working in Indigenous contexts.

4. Identify and apply appropriate strategies, consistent with professional values and ethics, for the resolution of dilemmas in organisational practice contexts

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



3 Written Assessment

Assessment Title Organisational Analysis
Task Description

This assessment is designed to develop student's analysis of organisational context, processes, structures and practice.

Product

In report format you will build on your organisational presentation in Assessment 2 and provide an analysis of your chosen organisation that includes:

  • A background and introduction of the organisation that details the key aspects of the organisation. It is expected this section of the report will be drawn from your Assessment 2 presentation.
  • An analysis of how the key aspects of the organisation are integrated and reflected in the organisation's delivery of human services, and align with social work values and ethics.
  • The identification and evaluation of factors that support and challenge the organisation in its achievement of the organisational philosophy and goals and social work and ethics, and the impact of these on services, staff and service users, including Aboriginal and Torres Strait Island peoples and communities. This analysis should include an understanding of the social, political, policy and cultural context influencing organisational and professional practice.
  • The skills, strategies and knowledge required of social workers to work effectively in this organisational context.
  • Strategies necessary for professional self-care in this organisational context.

Please note: Resources on report writing can be located on the course Moodle site. Additionally the course coordinator will provide further instructions about this assessment task in an Assessment 3 Q & A collaborate session.

Word Limit

1500 - 2000 words (excluding references and appendices). You must remain within 10% of the word limit (maximum 1% of the overall mark will be deducted for every 100 words over or below).

Appropriate referencing (Harvard) is required.

Assessment Due Date Week 12 Friday (02-Jun-2017) 11:45 PM AEST
Upload to Moodle
Return Date to Students Exam Week Friday (16-Jun-2017)
Return via Moodle
Weighting 30%
Assessment Criteria
  • Clearly describes and analyses the key aspects of the chosen organisation.
  • Demonstrates how the key organisational aspects are integrated and reflected in the delivery of human services and align with social work values and ethics.
  • Identifies and evaluates factors that support and challenge the organisation in its achievement of the organisational philosophy and goals and social work values and ethics, and the impact of these on service delivery, staff and service users, including Aboriginal and Torres Strait Islander peoples and communities.
  • Identifies organisational skills, strategies and knowledge for social work practice and professional self-care in the chosen human service organisation.
  • Demonstrates ability to produce a well written and structured report that integrates literature and research within the word limit with correct grammar, spelling (Macquarie), punctuation and referencing (Harvard).
Referencing Style Harvard (author-date)
Submission Online

Upload to Moodle

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Research and analyse different organisational theoretical models within the context of broader sociological theories of social systems and change, and apply those models to human service organisations

2. Analyse a range of variations of organisational types and context, and evaluate their relative limitations and potential in delivering human service organisational goals and social work objectives and values

3. Identify the appropriateness of organisational models for different cultural contexts including working in Indigenous contexts.

4. Identify and apply appropriate strategies, consistent with professional values and ethics, for the resolution of dilemmas in organisational practice contexts

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice




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