COIT11239 - Professional Communications Skills for ICT
Term 2 - 2017


All details in this unit profile for COIT11239 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

This unit introduces you to professional communication concepts that are relevant to a career in information and communication technologies (ICT). Topics include academic referencing and library skills, oral and written communication, negotiation, teamwork and conflict management. The unit introduces awareness of cultural diversity and its management in a multicultural workforce. COMM11003 Communication in Professional Contexts is an anti-requisite for COIT11239.

Details

Career Level Undergraduate
Unit Level Level 1
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Pre-requisites or Co-requisites

COMM11003 Communication in Professional Contexts is an anti-requisite for COIT11239.

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 2 - 2017
  • Adelaide
  • Brisbane
  • Cairns
  • Distance
  • Melbourne
  • Rockhampton
  • Sydney
  • Townsville

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Written Assessment 20%
2. Practical and Written Assessment 30%
3. Presentation and Written Assessment 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students found the unit well organised and helped them understand the ICT business world. Distance students appreciated the online sessions and news forum updates. Students indicated that they learned how to communicate in different ways, such as non-verbal. Students noted the individual presentations helped them increase their confidence. Student feedback Keep the related activities and assessment.
Students found the group work hard, especially over long distance. Student feedback Redesign the group work assessment. Motivate the group work assessment better.
On successful completion of this unit, you will be able to:
  1. Explain communication concepts and strategies.
  2. Show confidence and skills in oral communications and presentations.
  3. Work effectively as part of a team.
  4. Communicate effectively in a professional context.
  5. Define and demonstrate conflict management and resolution strategies.

Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.
ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unit contributes to the following workplace skills as defined by SFIA. The SFIA codes and core skills included are:
  • Core skill, Business Skills: Communication skills and teamwork
  • Relationship management (RLMT)
  • Information Management (IRMG)
  • Research (RSCH)

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Written Assessment      
2 - Practical and Written Assessment  
3 - Presentation and Written Assessment  

Alignment of Graduate Attributes to Learning Outcomes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1. Communication
2. Problem Solving    
3. Critical Thinking    
4. Information Literacy
5. Team Work  
6. Information Technology Competence
7. Cross Cultural Competence
8. Ethical practice

Alignment of Assessment Tasks to Graduate Attributes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Written Assessment
2 - Practical and Written Assessment
3 - Presentation and Written Assessment

Textbook Information

There are no required textbooks. Note:

This unit uses the following textbook:

Business Communication for Success 2015, University of Minnesota Libraries Publishing, Minneapolis.

This textbook will be made available as a free download from the COIT11239 unit web site.

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Webcam, microphone and speakers (or headset)
  • Microsoft Office including Word, Powerpoint and Excel
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorJamie Shield (j.shield@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 10-07-2017

Importance of Communication Skills in ICT

  • 1 Effective Business Communications
Week 2 17-07-2017

Arguments

  • 6.3 Making an Argument up to p179 Appealing to Emotions
  • 6.4 Paraphrase and Summary versus Plagiarism
Week 3 24-07-2017

Writing Style and Research Skills

  • 5.4 Ethics, Plagiarism and Reliable Sources
  • 6.1 Organisation
  • 6.2 Writing Style

Quiz 1 due.

Week 4 31-07-2017

Presentations

  • 3 Understanding Your Audience
  • 11 Nonverbal Delivery upto 11.4 Visual Aids
  • 12.5 Organizing Principles for Your Speech
  • 15.6 Introducing a Speaker
Week 5 07-08-2017

Drop-in for Assignment 1

Ass 1 Essay Due Friday (11 Aug 17) 11:45 PM AEST
Vacation Week 14-08-2017

No class

Week 6 21-08-2017

Intrapersonal Communication

  • 15.3 Meetings
  • 16.5 Rituals of Conversation and Interviews
  • 16.6 Conflict in the Work Environment

Quiz 2 due.

Week 7 28-08-2017

Group Communication, Teamwork, Leadership and Advanced Arguments

  • 6.3 Making an Argument
  • 19 Group Communication, Teamwork, and Leadership
Week 8 04-09-2017

Intercultural Communication

  • 7.4 Evaluating the Work of Others
  • 18 Intercultural and International Business Communication
Week 9 11-09-2017

Legal and Ethical Communication in ICT

  • Unit readings
Ass 2 Critique Presentation Due Friday (15 Sep 17) 11:45 PM AEST
Week 10 18-09-2017

ICT Writing in Action

  • 7.2 Specific Revision Points to Consider
  • 8.4 Qualitative and Quantitative Research
  • 9 Business Writing in Action; upto 9.3 Business Proposal

Quiz 3 due.

Week 11 25-09-2017

Drop-in for Assignment 3

Ass 3 Business Report, Presentation and Quizzes Due Friday (29 Sep 17) 11:45 PM AEST
Week 12 02-10-2017

Presentations

Ass 3 Presentation due.

Complete unit feedback survey in Moodle - the red "Have your say" button.

Review/Exam Week 09-10-2017
Exam Week 16-10-2017

Unit Coordinator: Jamie Shield, Cairns, j.shield@cqu.edu.au, 07 4037 4750

1 Written Assessment

Assessment Title Ass 1 Essay
Task Description

Please write an essay in which you investigate an ICT communication topic and argue your position. You will be assigned a topic on the unit website. The essay should be 800 to 1600 words in length.

With the permission of the unit coordinator, you may choose an alternative ICT communication topic related to your work.

Additional Details

Further details for this assignment are available on the unit website.

Assessment Due Date Week 5 Friday (11-Aug-2017) 11:45 PM AEST
Return Date to Students Within a fortnight of submission when the marking and moderation process is completed.
Weighting 20%
Assessment Criteria

The assignment criteria includes aspects such as:

  • Quality and structure of your arguments,
  • Quality of your chosen references, and
  • Your writing mechanics, e.g., spelling, grammar and referencing.

Marks will be deducted for aspects such as, but not limited to, not adhering to the word limits, plagiarism and the use of a rewriting engine such a synonym generator or a spinner.

Referencing Style Harvard (author-date)
Submission Online

A Word document should be submitted via the unit web site.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Explain communication concepts and strategies.

4. Communicate effectively in a professional context.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



2 Practical and Written Assessment

Assessment Title Ass 2 Critique Presentation
Task Description

Please work in pairs to present a critique of arguments from articles that you intend to use for Assignment 3. Create a PowerPoint document to support your presentation. Your presentation should last six to eight minutes.

Internal students will present during class time. Distance students will present online during a group video conference. Distance students will require a web cam, microphone and speaker or headset.

Pairs
You must work in pairs. You may choose who you work with. Please discuss with your lecturer if you have not found a partner by the start of Week 7.

Additional Details

Further details for this assignment are available on the unit website.

Assessment Due Date Week 9 Friday (15-Sep-2017) 11:45 PM AEST
The deadline for the presentation is before the assignment deadline: the presentation is due during your Week 9 class.
Return Date to Students Feedback will be returned within two weeks of the assignment deadline.
Weighting 30%
Assessment Criteria

The assignment criteria includes aspects such as:

  • Presentation performance including your non-verbal gestures,
  • Presentation content, including your choice of reference and your Toulmin argument,
  • Presentation organisation, framing and mechanics, e.g., no spelling errors.

Pairs will usually receive the same mark for the presentation content, but will be marked individually on their presentation skills. Both partners are required to speak for three minutes each.

Marks will be deducted for aspects such as, but not limited to, incomplete submissions, plagiarism and inability of staff to access externally linked assessable material.

Referencing Style Harvard (author-date)
Submission Online
Group submission

Please submit your PowerPoint document via the unit website. Include both names of your pair when you submit your assignment. Only one submission per pair is necessary.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Show confidence and skills in oral communications and presentations.

3. Work effectively as part of a team.

4. Communicate effectively in a professional context.

5. Define and demonstrate conflict management and resolution strategies.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



3 Presentation and Written Assessment

Assessment Title Ass 3 Business Report, Presentation and Quizzes
Task Description

There are three components to this assignment:

  • Business Report (40%)
  • Presentation (30%)
  • Quizzes (30%)

Please create a proposal for an organisation that wishes to enhance its communications. We would like you to present your proposal and support it with a business report.

The description of the organisation and their requirements will be provided on the unit website. You may choose another appropriate case study, e.g., related to your work. Approval for an alternative organisation must be obtained from your lecturer and reported to the unit coordinator at least two weeks prior to the assignment deadline.

Business Report

Please write a business report to report your findings. The business report should be 1500 to 2000 words in length.

Evaluate Communication Context: discuss the current communication context of the organisation. Explain how the communication model applies to the organisation’s issues.

Ethical and Intercultural Implications: discuss the ethical and intercultural implications of the organisation’s context.

Recommendations: please include recommendations as to how the organisation should proceed. Provide convincing, well-structured recommendations that are supported with evidence.

Presentation

We would like you to present your findings to the client. Create a PowerPoint, to support your presentation. Your presentation should last six to ten minutes.

Internal students will present during class time. Distance students will present online during a group video conference. Distance students will require a web cam, microphone and speaker (or headset).

Pairs

You may work alone or in pairs. The unit coordinator must be informed prior to submission if a pair decides to split.

Both members of the pair are required to speak for at least four minutes each.

Usually, both partners will receive the same mark for the business report and the PowerPoint. Your presentation skills will be marked individually.

Quizzes

This task involves providing written answers to tutorial questions. You will need to complete three quizzes. The deadlines for the quizzes are before the final deadline of the assignment. Please refer to the schedule. Please contact the unit coordinator if you enrolled after Week 3.

Additional Details

Further details for this assignment are available on the unit website.

Assessment Due Date Week 11 Friday (29-Sep-2017) 11:45 PM AEST
The presentation is due during your Week 12 class.
Return Date to Students Feedback and marks for this assignment will not be available until after the grade certification date. Feedback for each quiz will be available within a fortnight of their due date.
Weighting 50%
Assessment Criteria

Business Report

The assignment criteria includes aspects such as:

  • Recommendations: quality of Toulmin arguments and references,
  • Business report structural integrity, organisation, writing style and framing,
  • Ethical and intercultural communications context,
  • Referencing: meticulous use of CQU Abridged Harvard Referencing Style; and
  • Mechanics, grammar, and proofing: Your assignment is virtually free from mechanical, grammatical, punctuation, and spelling errors.

Presentation

The assignment criteria includes aspects such as:

  • Presentation structural integrity, organisation and framing,
  • Presentation content quality,
  • Presentation non-verbals,
  • Mechanics and proofing, e.g., spelling errors.

Quizzes

Each quiz question has its own marking criteria. These include aspects such as the completeness, correctness, spelling, punctuation, grammar, structure, and style. Each quiz has the same weight.

Marks will be deducted for aspects such as, but not limited to, incomplete submissions, plagiarism, the use of rewriting engines, and inability of staff to access any externally linked assessable material.

Referencing Style Harvard (author-date)
Submission Online
Group submission

Please submit the Business Report Word document and the PowerPoint slideshow. Include the name of your partner when you submit your assignment. Only one submission per pair is necessary.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Show confidence and skills in oral communications and presentations.

3. Work effectively as part of a team.

4. Communicate effectively in a professional context.

5. Define and demonstrate conflict management and resolution strategies.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice




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