COIT11239 - Professional Communications Skills for ICT
Term 1 - 2017


All details in this unit profile for COIT11239 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

This unit introduces you to professional communication concepts that are relevant to a career in information and communication technologies (ICT). Topics include academic referencing and library skills, oral and written communication, negotiation, teamwork and conflict management. The unit introduces awareness of cultural diversity and its management in a multicultural workforce. COMM11003 Communication in Professional Contexts is an anti-requisite for COIT11239.

Details

Career Level Undergraduate
Unit Level Level 1
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Pre-requisites or Co-requisites

COMM11003 Communication in Professional Contexts is an anti-requisite for COIT11239.

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Adelaide
  • Brisbane
  • Cairns
  • Distance
  • Melbourne
  • Rockhampton
  • Sydney
  • Townsville

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Written Assessment 20%
2. Practical and Written Assessment 30%
3. Presentation and Written Assessment 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students found the unit well organised and helped them understand the ICT business world. Distance students appreciated the online sessions and news forum updates. Students indicated that they learned how to communicate in different ways, such as non-verbal. Students noted the individual presentations helped them increase their confidence. Student feedback Keep the related activities and assessment.
Students found the group work hard, especially over long distance. Student feedback Redesign the group work assessment. Motivate the group work assessment better.
On successful completion of this unit, you will be able to:
  1. Explain communication concepts and strategies.
  2. Show confidence and skills in oral communications and presentations.
  3. Work effectively as part of a team.
  4. Communicate effectively in a professional context.
  5. Define and demonstrate conflict management and resolution strategies.

Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.
ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unit contributes to the following workplace skills as defined by SFIA. The SFIA codes and core skills included are:
  • Core skill, Business Skills: Communication skills and teamwork
  • Relationship management (RLMT)
  • Information Management (IRMG)
  • Research (RSCH)

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Written Assessment      
2 - Practical and Written Assessment  
3 - Presentation and Written Assessment  

Alignment of Graduate Attributes to Learning Outcomes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1. Communication
2. Problem Solving    
3. Critical Thinking    
4. Information Literacy
5. Team Work  
6. Information Technology Competence
7. Cross Cultural Competence
8. Ethical practice

Alignment of Assessment Tasks to Graduate Attributes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Written Assessment
2 - Practical and Written Assessment
3 - Presentation and Written Assessment

Textbook Information

There are no required textbooks. Note:

This unit uses a freely available online textbook 'Business Communication for Success'.

Business Communication for Success 2015, University of Minnesota Libraries Publishing, Minneapolis.

It can be downloaded via the COIT11239 unit web site. Links for different devices are provided from the home page of the unit web site. You may be required to login to Moodle and have access to the unit web site before you can access the textbook via the link provided here.

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Webcam, microphone and speakers (or headset)
  • Microsoft Office including Word, Powerpoint and Excel
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorJamie Shield (j.shield@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017

Importance of Communication Skills in ICT

  • 1 Effective Business Communications

Quiz 1 due.

Week 2 13-03-2017

Arguments

  • 6.3 Making an Argument up to p179 Appealing to Emotions
  • 6.4 Paraphrase and Summary versus Plagiarism

Quiz 2 due.

Week 3 20-03-2017

Research Skills and Writing Style

  • 5.4 Ethics, Plagiarism and Reliable Sources
  • 6.1 Organisation
  • 6.2 Writing Style

Quiz 3 due.

Week 4 27-03-2017

Presentations

  • 3 Understanding Your Audience
  • 11 Nonverbal Delivery upto 11.4 Visual Aids
  • 12.5 Organizing Principles for Your Speech
  • 15.6 Introducing a Speaker

Quiz 4 due.

Week 5 03-04-2017

Drop-in for Assignment 1

Ass 1 Evaluation of Professional ICT Documents Due Friday (07 Apr 17) 11:45 PM AEST
Vacation Week 10-04-2017

No class

Week 6 17-04-2017

Intrapersonal Communication

  • 15.3 Meetings
  • 16.5 Rituals of Conversation and Interviews
  • 16.6 Conflict in the Work Environment

Speaker introduction due.

Week 7 24-04-2017

Group Communication, Teamwork, Leadership and Advanced Arguments

  • 6.3 Making an Argument
  • 19 Group Communication, Teamwork, and Leadership

Simulated interview due.

Week 8 01-05-2017

Intercultural Communication

  • 7.4 Evaluating the Work of Others
  • 18 Intercultural and International Business Communication

Quiz 5 due.

Week 9 08-05-2017

Ethical Communication in ICT and Group Reviews

  • Unit readings

Quiz 6 due.

Ass 2 Presentations, Group review, and Quizzes Due Friday (12 May 17) 11:45 PM AEST
Week 10 15-05-2017

ICT Writing in Action

  • 7.2 Specific Revision Points to Consider
  • 8.4 Qualitative and Quantitative Research
  • 9 Business Writing in Action; upto 9.3 Business Proposal
Week 11 22-05-2017

Individual Presentations

Individual Presentation due.

Week 12 29-05-2017

Drop-in for Assignment 3

Complete unit feedback survey in Moodle - the red "Have your say" button.

Ass 3 Business Report and Presentation Due Friday (02 Jun 17) 11:45 PM AEST
Review/Exam Week 05-06-2017
Exam Week 12-06-2017

Unit Coordinator: Jamie Shield, Cairns, j.shield@cqu.edu.au, 07 4037 4750

1 Written Assessment

Assessment Title Ass 1 Evaluation of Professional ICT Documents
Task Description

For this assignment, you are to evaluate two professional ICT documents. Each evaluation should be a small essay, which includes an introduction, a summary, a critique, and a conclusion. Each evaluation should be 500-600 words.

Assessment Due Date Week 5 Friday (07-Apr-2017) 11:45 PM AEST
Return Date to Students Within a fortnight of submission when the marking and moderation process is completed.
Weighting 20%
Assessment Criteria

The assignment criteria includes aspects such as:

  • Quality of your summaries and critiques,
  • Structural Integrity and organisation of the evaluations,
  • Quality of references, and
  • Your writing mechanics, e.g., spelling, grammar and referencing.

The full assignment criteria are provided on the Moodle unit website.

Referencing Style Harvard (author-date)
Submission Online

A Word document should be submitted via the unit web site. Complete details for submission will be provided on Moodle Unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Explain communication concepts and strategies.

4. Communicate effectively in a professional context.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



2 Practical and Written Assessment

Assessment Title Ass 2 Presentations, Group review, and Quizzes
Task Description

This assignment has three components: presentations, group review and quizzes.

Presentations: The first task for this assignment are two short, individual presentations. The first presentation is a speaker introduction of an ICT-related person. The second presentation will involve a simulated job interview. Internal students will present during class time. Distance students will present online during a group video conference. Distance students will require a web cam, microphone and speaker (or headset). The deadline for this component is before the final deadline of the assignment. Please refer to the schedule.

Group Review: This task involves recording a video-conferenced meeting in which you will review the work of others and they will review your work. All students will require a web cam, microphone and speaker (or headset).

Quizzes: This task involves providing written answers to tutorial questions. You will need to complete six quizzes that contain selected questions from the tutorials. The deadlines for this task are before the final deadline of the assignment. Please refer to the schedule.

Assessment Due Date Week 9 Friday (12-May-2017) 11:45 PM AEST
Many of the components of this assignment are due prior to this deadline. Please refer to the schedule.
Return Date to Students Within two weeks of the component deadline.
Weighting 30%
Assessment Criteria

The complete assignment criteria is provided on the Moodle unit website.

  • Presentations (40%): The marking criteria includes stage presence and content.
  • Group Review (20%): The marking criteria includes stage presence, content of the introduction of your work, and the quality of feedback you provide to others.
  • Quizzes (40%): Each tutorial question has its own marking criteria. These include aspects such as the completeness, correctness, spelling, punctuation, grammar, structure, and style. Each quiz will have the same weight in the marking scheme.

Marks may be deducted for aspects such as, but not limited to, incomplete submissions, plagiarism and inability of staff to access externally linked assessable material.

Referencing Style Harvard (author-date)
Submission Online

Some of the activities will be completed before the final deadline as indicated in the schedule. Internal students will complete them in class while distance students will be provided instructions by the Unit Coordinator. All written tasks and relevant visual aids must be submitted to Moodle by the Assessment 2 deadline. Final submission instructions are available from the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Show confidence and skills in oral communications and presentations.

3. Work effectively as part of a team.

4. Communicate effectively in a professional context.

5. Define and demonstrate conflict management and resolution strategies.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



3 Presentation and Written Assessment

Assessment Title Ass 3 Business Report and Presentation
Task Description

For this assignment, you are to create a project proposal for an organisation that wishes to enhance its communications with technology. We would like you to present your proposal and support it with a business report.

The description of the organisation and their requirements will be provided on the unit website. You may choose another appropriate case study, e.g., related to your work. Approval for an alternative organisation must be obtained from your lecturer and reported to the unit coordinator at least two weeks prior to the assignment deadline.

Business Report

Please write a business report to report your findings.

Summary and Evaluation (400-800 words)

Summarise the organisation’s proposal, perhaps including aspects such as:

  • Any relevant business requirements of the organisation,
  • The context of the organisation, e.g., the existing flow of information within the organisation and the types of information that currently flow,

Evaluate the organisation’s idea based on how it will affect communication within their organisation. While your report may draw on the material covered in this unit, you are expected to find and use references beyond those provided by this unit. You could consider:

  • How the communication model applies to the organisation, and
  • How the organisation’s proposal would affect the communication in terms of the model’s application.

Ethical and Intercultural Implications (200-400 words)

Discuss the ethical and intercultural implications of using the systems within the organisation’s context. You could consider aspects such as:

  • Employee, employer or customer privacy when using the technologies, and
  • How the technologies, or the structure of the organisation and its information flows impact any intercultural communication.

Recommendations (200-400 words)
Please include three to six recommendations to the owner as to how they should proceed. Provide convincing, well-structured recommendations that are supported with evidence. Apply logos, ethos and pathos to persuade the reader. In particular, you should build a structured argument using Toulmin’s model for each of your recommendations.

Presentation
We would like you to present your findings to the client. Create a slide show, e.g., a PowerPoint, to support your presentation. Your presentation should last approximately ten minutes.

Internal students will present during class time. Distance students will present online during a group video conference. Distance students will require a web cam, microphone and speaker (or headset).

Groups
You may work alone or in groups of up to four. All group members will usually receive the same mark. The unit coordinator must be informed prior to submission if a group decides to split.
All members of the group are required to speak for at least two minutes each.

Submission
Include the names of your group members when you submit your assignment. Only one submission per group is necessary. Usually, all group members will receive the same mark.
Submit your Business Report as a Word document.

Assessment Due Date Week 12 Friday (02-Jun-2017) 11:45 PM AEST
Return Date to Students At grade certification. (7 July, 2017)
Weighting 50%
Assessment Criteria

Business Report (60%)

The assignment criteria includes aspects such as:

  • Quality of summary and evaluation
  • Quality of recommendations: quality of arguments and references,
  • Business report structural integrity, organisation, writing style and framing,
  • Ethical and intercultural/diversity communications context,
  • Referencing: meticulous use of CQU Abridged Harvard Referencing Style; and
  • Mechanics, grammar, and proofing: Your assignment is virtually free from mechanical, grammatical, punctuation, and spelling errors.

Presentation (40%)

The assignment criteria includes aspects such as:

  • Presentation structural integrity, organisation and framing,
  • Presentation content quality,
  • Presentation non-verbals,
  • Mechanics, grammar, and proofing: Your assignment is virtually free from mechanical, grammatical, punctuation, and spelling errors.

Additional information on these criteria will be provided with the assessment details.

Marks may be deducted for aspects such as, but not limited to, incomplete submissions, plagiarism and inability of staff to access any externally linked assessable material.

Referencing Style Harvard (author-date)
Submission Online
Group submission

All products including visual aids used in the presentation must be submitted to Moodle by the due date. Detailed instructions will be available on Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Show confidence and skills in oral communications and presentations.

3. Work effectively as part of a team.

4. Communicate effectively in a professional context.

5. Define and demonstrate conflict management and resolution strategies.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

5. Team Work

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice




© 2017 CQUniversity
Page generated by apps-prod-01.cqu.edu.au at Sun May 28 05:23:58 AEST 2017