COIT12205 - Knowledge Management Principles
Term 1 - 2017


All details in this unit profile for COIT12205 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

The unit takes a cross-disciplinary approach to knowledge management, with the consideration of people, technology and processes. The unit introduces students to the basic principles of knowledge management, with a specific focus on the usefulness of a knowledge audit to an organisations knowledge management strategy. The unit also provides an overview of knowledge management systems and other knowledge technologies. **STUDENTS WHO ARE CURRENTLY ENROLLED IN OR WHO HAVE PREVIOUSLY COMPLETED COIT13233 KNOWLEDGE MANAGEMENT FOUNDATIONS CANNOT ENROL IN THIS UNIT.**

Details

Career Level Undergraduate
Unit Level Level 2
Credit Points 6
Student Contribution Band 7
Fraction of Full-Time Student Load 0.125

Pre-requisites or Co-requisites

Pre-requisite: COIT11226

Note:- Students who are currently enrolled in or who have previously completed COIT13233 Knowledge Management Foundations cannot enrol in this unit.

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Brisbane
  • Distance
  • Melbourne
  • Rockhampton
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Written Assessment 20%
2. Written Assessment 30%
3. Examination 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Lecture videos Student feedback Lecture videos need to be updated.
Encourage students to start their assignments earlier. Self-reflection Remind students of deadlines and assist with their time management. Continue to encourage in-class and online forum discussion of weekly tutorial questions and ensure assessments are written in clear and easily understood language.
On successful completion of this unit, you will be able to:
  1. Differentiate between knowledge and information.
  2. Identify the issues relating to knowledge management in 21st Century society.
  3. Explain the main components of a knowledge audit and knowledge management processes.
  4. Plan an approach to developing a knowledge sharing culture.
  5. Compare and contrast the functions of different knowledge management technologies.
  6. Examine the ethical and professional issues in knowledge management.
  7. Propose how knowledge contributes to organisational and personal operational efficiency and strategy.

Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html

This unit contributes to the following workplace skills as defined by SFIA. The SFIA codes are included:

  • Research (RSCH)
  • Emerging Technology Monitoring (EMRG)
  • Stakeholder Relationship Management (RLMT)
  • Change Management (CHMG)
  • Problem Management (PBMG).

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7
1 - Written Assessment    
2 - Written Assessment  
3 - Examination        

Alignment of Graduate Attributes to Learning Outcomes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7
1. Communication  
2. Problem Solving            
3. Critical Thinking        
4. Information Literacy        
5. Team Work              
6. Information Technology Competence            
7. Cross Cultural Competence            
8. Ethical practice    

Alignment of Assessment Tasks to Graduate Attributes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Written Assessment          
2 - Written Assessment    
3 - Examination        

Prescribed Textbooks

Knowledge Management: Systems and Processes
Author/s: Irma Becerra-Fernandez and Rajiv Sabherwal Year: 2015
Edition: Second Edition Publisher: Routledge - Taylor & Francis
City: New York State: New York
Country: USA
View textbooks at the CQUniversity Bookshop
Note:

At this point in time, CQUni Library’s electronic copy of the prescribed textbook appears to be unlimited users Digital Rights Management (DRM) free PDF download. It means students should be able to access the Library’s electronic copy and download a PDF version to their device. However, please be aware, it is a subject to publisher changes to licence restrictions at any time without notice. Also as this title is available at CQUni Library as an e-book, CQUni Library won’t be purchasing any print copies for the Library collection.

Note:

Students can download the e-book free from CQUni Library via this link: http://www.tandfebooks.com.ezproxy.cqu.edu.au/isbn/9781315715117 using their CQUni Used ID and password. As mentioned earlier, if that free download licence is restricted by the publisher, students can buy the e-book via the link https://www.routledge.com/Knowledge-Management-Systems-and-Processes-2nd-Edition/Becerra-Fernandez-Sabherwal/p/book/9780765639158

However, if students still prefer a print copy, they will need to buy the print copy through the CQUni Bookshop as per normal.


IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorMd Rahat Hossain (m.hossain@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017

Introducing Knowledge Management & The Nature of Knowledge

1 & 2

Week 2 13-03-2017

Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies

3

Week 3 20-03-2017

Knowledge Management Solutions: Processes and Systems

4

Week 4 27-03-2017

Organisational Impacts of Knowledge Management

5

Week 5 03-04-2017

Knowledge Application Systems: Systems that Utilise Knowledge

6

Vacation Week 10-04-2017
Week 6 17-04-2017

Knowledge Capture Systems: Systems that Preserve and Formalise Knowledge

7

Assessment 1 - Knowledge Management Fundamentals Due Friday (21 Apr 17) 11:45 PM AEST
Week 7 24-04-2017

Knowledge Sharing Systems: Systems that Organise and Distribute Knowledge

8

Week 8 01-05-2017

Knowledge Discovery Systems: Systems that Create Knowledge

9

Week 9 08-05-2017

Factors Influencing Knowledge Management

11

Week 10 15-05-2017

Leadership and Assessment of Knowledge Management

12

Assessment 2 - Case Study Due Friday (19 May 17) 11:45 PM AEST
Week 11 22-05-2017

The Future of Knowledge Management

13

Week 12 29-05-2017

Unit Review

No New Topics
Review/Exam Week 05-06-2017
Exam Week 12-06-2017

Unit Coordinator:

Md Rahat Hossain

Building 30/1.12, Rockhampton (ROK) Campus

Email: m.hossain@cqu.edu.au (Best contact)

Telephone: +617 4923 2068

Examination: electronic examination (e-exam) using laptop - bring your own device (BYOD)

The examination format for this unit in this term (Term 1, 2017) will be electronic examination (e-exam) which means you have to use a laptop computer to complete the examination. You have to bring your own laptop for the examination. Prior to using the laptop for the examination, you have to pre-configure and test the laptop to pre-qualify it to use in the examination. Detailed pre-qualification and test procedures will be given in the Moodle unit website. As e-exam is the only option, you have to apply for special consideration with applicable reason to be exempt from taking an e-exam.

This information is given to you in advance so that you can organise a laptop for using in the examination. You will also be given a practice e-exam to ensure that you can use your laptop to complete your examination. Detailed instructions for setting up your practice e-exam USB will be given in the Moodle unit website.

Please note the following points to decide the suitability of a laptop.

A suitable Laptop will need to have one or more standard USB ports (Type A - rectangle plug). This covers the vast majority of recent laptops from Dell, HP etc. and previous generation Apple laptops, e.g. MacBook Air, previous generation MacBook Pros where these have standard USB Type A ports.

Laptops listed below don't work with the current e-exam system:

· Laptops that only have the new 'USB-C' ports (the small rounded plug).

· Latest Apple Laptops (MacBook 12 inch)

· Late 2016 MacBook Pro series due to only having USB-C.

· Lenovo 100s (a small net-book).

· Microsoft surface pro/book.

· Any 'Chrome' books (i.e. those using Google's Chrome OS).

1 Written Assessment

Assessment Title Assessment 1 - Knowledge Management Fundamentals
Task Description

A key understanding within Knowledge Management (KM) is to be able to define and differentiate between data, information and knowledge. This assignment will help the students to understand the differences among knowledge, data, and information, different types of knowledge, recognise one of the locations of knowledge i.e. community of practice, and one of the foundations of KM solutions i.e. KM Infrastructure.

As part of this assignment you are to answer the following four questions. First two questions are based on the contents of the Chapter 2 (The Nature of Knowledge) and rest of the questions are based on the contents of the Chapter 3 (Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies) of the prescribed textbook.

Question 1

Explain why the same set of data can be considered as useful information by some and useless data by others. Further, could this useful information be termed as “knowledge”? Why?

Question 2

You are considering buying a new Holden Commodore. Gather tacit knowledge and explicit knowledge on buying Holden Commodore cars from various resources: e.g., the Holden Web site (https://www.holden.com.au), your friends etc. List your findings and explain what source of knowledge (tacit or explicit) is important for your choice.

Question 3

State the roles of (a) organizational culture and (b) organizational structure for the development of a good Knowledge Management (KM) infrastructure.

Question 4

Define a “Community of Practice (CoP)”. Determine ways in which a local hospital would benefit from CoP. Conduct interviews if necessary.

Note: For more information about CoP, see Chapter 2 and page 46 of Chapter 3 of the textbook.


This assignment will be submitted online through Moodle unit website.

The full specification for this assessment and the marking criteria are available on Moodle unit website.

Assessment Due Date Week 6 Friday (21-Apr-2017) 11:45 PM AEST
Return Date to Students Week 8 Friday (05-May-2017)
Within 2 weeks of the due date or within 2 weeks of submission (whichever is the later)
Weighting 20%
Assessment Criteria
Assessment 1 marking criteria is accessible on Moodle unit website which will include details information on how it will be assessed.
Referencing Style Harvard (author-date)
Submission Online

Submit by clicking appropriate assessment submission link on Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Differentiate between knowledge and information.

3. Explain the main components of a knowledge audit and knowledge management processes.

5. Compare and contrast the functions of different knowledge management technologies.

6. Examine the ethical and professional issues in knowledge management.

7. Propose how knowledge contributes to organisational and personal operational efficiency and strategy.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

4. Information Literacy

6. Information Technology Competence



2 Written Assessment

Assessment Title Assessment 2 - Case Study
Task Description

Assessment Task 2 - Case Study (3000 words, +/-10%)

Write a report answering the following questions from the "Snapshot Industries" case study which will be made available through Moodle.

Case Study Questions:

  1. Why did the expert see the problem as one linked to ‘Knowledge Management (KM)’?
  2. Identify the types of knowledge which can be found in Snapshot Industries. Consider which elements are strategic knowledge.
  3. Why were the resignations and retirements a problem? What could be done about this?
  4. Identify the reasons for the consultant’s concern over leadership. How has Jim’s leadership affected the business? Can you see some ways in which Jim could improve his practices?
  5. In your opinion, which areas most need to reflect knowledge management principles? Why?
  6. Do you think that KM is a strategy in this case? Why or why not?
  7. Could KM solve all the problems of Snapshot? Why or why not?

This assignment will be submitted online through Moodle unit website.

The full specification for this assessment and the marking criteria are available on Moodle unit website.

Assessment Due Date Week 10 Friday (19-May-2017) 11:45 PM AEST
Return Date to Students Week 12 Friday (02-Jun-2017)
Within 2 weeks of the due date or within 2 weeks of submission (whichever is the later)
Weighting 30%
Assessment Criteria
Assessment 2 marking criteria is accessible on Moodle unit website which will include details information on how it will be assessed.
Referencing Style Harvard (author-date)
Submission Online

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Identify the issues relating to knowledge management in 21st Century society.

3. Explain the main components of a knowledge audit and knowledge management processes.

4. Plan an approach to developing a knowledge sharing culture.

5. Compare and contrast the functions of different knowledge management technologies.

6. Examine the ethical and professional issues in knowledge management.

7. Propose how knowledge contributes to organisational and personal operational efficiency and strategy.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

7. Cross Cultural Competence

8. Ethical practice



Examination

Outline Complete an examination
Date During the University examination period
Weighting 50%
Length 180 minutes
Details Dictionary - non-electronic, concise, direct translation only (dictionary must not contain any notes or comments).
No Calculators Permitted
Closed Book
Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Differentiate between knowledge and information.

4. Plan an approach to developing a knowledge sharing culture.

5. Compare and contrast the functions of different knowledge management technologies.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

3. Critical Thinking

6. Information Technology Competence

8. Ethical practice


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