COIT20246 - ICT Services Management
Term 1 - 2017


All details in this unit profile for COIT20246 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

This unit examines the practical and theoretical aspects of Information and Communications Technology (ICT) services management in modern organisations. Beginning with low-level hardware, operating systems and networking and moving through to the implementation and management of modern Information Systems, the unit focuses on common services and best-practice use of technology. Additionally, the unit prepares students for the legal, ethical and professional implications of their actions in the workplace. The unit concludes by situating technical and governance processes and best-practices within IT Service Management (ITSM) theory and application in such forms as ITIL and CoBIT.

Details

Career Level Postgraduate
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Brisbane
  • Distance
  • Melbourne
  • Rockhampton
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Online Quiz(zes) 10%
2. Online Quiz(zes) 10%
3. Written Assessment 30%
4. Examination 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students opined different preferences relating to the course content/topic balance between the technical and the information systems concepts Student Evaluations Review course content in order to remove old and/or incorporate new topics in the lead up to the next revision of the course.
Communicating with students weekly and providing a "quick summary" of key content and related exam hints keeps students feeling engaged and motivated. Student Evaluations / email Continue communicating summaries via the News forum and direct email to motivate students.
On successful completion of this unit, you will be able to:
  1. Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT).
  2. Describe the historical evolution and relationship between the key components of ICT.
  3. Contrast various types of computer hardware, network infrastructure, databases and information systems.
  4. Examine dimensions of data management and use and the implications for individual privacy and organisational competitiveness
  5. Explain how Information Systems are modelled, built and implemented.
  6. Summarise the legal, ethical and professional principles and practices that relate to the use of ICT.

Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html

This unit contributes to the following workplace skills as defined by SFIA. The SFIA code is included:

  • Information Analysis (INAN)
  • Network Support (NTAS)
  • Applications Support (ASUP)
  • Problem Management (PBMG)
  • IT Operations (ITOP)
  • Service Level Management (SLMO)
  • Change Management (CHMG)

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Online Quiz(zes)      
2 - Online Quiz(zes)      
3 - Written Assessment    
4 - Examination

Alignment of Graduate Attributes to Learning Outcomes

  • Professional Level
  • Advanced Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1. Knowledge
2. Communication
3. Cognitive, technical and creative skills            
4. Research            
5. Self-management            
6. Ethical and Professional Responsibility          
7. Leadership            

Alignment of Assessment Tasks to Graduate Attributes

  • Professional Level
  • Advanced Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Online Quiz(zes)          
2 - Online Quiz(zes)          
3 - Written Assessment          
4 - Examination        

Prescribed Textbooks

ICT Services Management
Author/s: Brookshear & Brylow, Panko & Panko and Laudon & Laudon Year: 2016
Edition: 3rd edn Publisher: Pearson
City: Sydney State: NSW
Country: Australia
View textbooks at the CQUniversity Bookshop
Note:

Important!. An e-book version of the textbook is available, but you will not be able to use this in your exam if you purchase it. Only the printed version of the textbook can be taken into the exam.

Paper copies can be purchased through the CQUni Bookshop here: http://bookshop.cqu.edu.au

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorKieren Jamieson (k.jamieson@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017

Computer Architecture

Textbook Week 1 (All sections except 1.5 - 1.8, 2.4 & 2.6)

Week 2 13-03-2017

Operating Systems

Textbook Week 2

Week 3 20-03-2017

Network Concepts

Textbook Week 3

Week 4 27-03-2017

Network Standards

Textbook Week 4

Week 5 03-04-2017

Network security

Textbook Week 5

Vacation Week 10-04-2017

Mid-term break

Week 6 17-04-2017

Network Management

Textbook Week 6

Quiz 1 Due Thursday (20 Apr 17) 02:00 PM AEST
Week 7 24-04-2017

Information Systems Concepts

Textbook Week 7

Week 8 01-05-2017

Databases

Textbook Week 8

Week 9 08-05-2017

Developing Information Systems

Textbook Week 9

Week 10 15-05-2017

Implementing Information Systems

Textbook Week 10

Week 11 22-05-2017

Legal, Ethical and Professional Issues

Textbook Week 11 + Web resources
(see unit web site)

Quiz 2 Due Thursday (25 May 17) 02:00 PM AEST
Written Assignment Due Thursday (25 May 17) 02:00 PM AEST
Week 12 29-05-2017

IT Service Management + Revision

Web resources
(see unit web site)

Review/Exam Week 05-06-2017
Exam Week 12-06-2017

1 Online Quiz(zes)

Assessment Title Quiz 1
Task Description

Complete this Moodle online quiz by the due date. It consists of 30 True/False/Multiple-Choice questions. You may attempt the quiz as many times as you wish, however your result will be based on your FINAL attempt. Details of how and where you can complete the quiz will be available on the Moodle unit website. Note that assignment extensions are NOT possible for quizzes (i.e. you will not be able to attempt the quiz once the due date has passed).

Number of Quizzes 1
Assessment Due Date Week 6 Thursday (20-Apr-2017) 02:00 PM AEST
Warning: the Quiz closes after this time and no further attempts are allowed.
Return Date to Students Week 6 Friday (21-Apr-2017)
Immediately after the quiz closes.
Weighting 10%
Assessment Criteria

The quiz is automatically graded by the system based on the selection of correct or incorrect answers.

Submission Online

See Moodle unit website for details.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT).

2. Describe the historical evolution and relationship between the key components of ICT.

3. Contrast various types of computer hardware, network infrastructure, databases and information systems.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication



2 Online Quiz(zes)

Assessment Title Quiz 2
Task Description

Complete this Moodle online quiz by the due date. It consists of 30 True/False/Multiple-Choice questions. You may attempt the quiz as many times as you wish, however your result will be based on your FINAL attempt. Details of how and where you can complete the quiz will be available on the Moodle unit website. Note that assignment extensions are NOT possible for quizzes (i.e. you will not be able to attempt the quiz once the due date has passed).

Number of Quizzes 1
Assessment Due Date Week 11 Thursday (25-May-2017) 02:00 PM AEST
Warning: the Quiz closes after this time and no further attempts are allowed.
Return Date to Students Week 11 Friday (26-May-2017)
Immediately after the quiz closes.
Weighting 10%
Assessment Criteria

The quiz is automatically graded by the system based on the selection of correct or incorrect answers.

Submission Online

See Moodle unit website for details.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT).

4. Examine dimensions of data management and use and the implications for individual privacy and organisational competitiveness

5. Explain how Information Systems are modelled, built and implemented.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication



3 Written Assessment

Assessment Title Written Assignment
Task Description

The purpose of this assignment is to select and discuss relevant online resources that exemplify the application of the topic(s) nominated each week (1 - 10). This assignment can (and should!) be completed progressively (i.e. each week). Details of the task and what you are required to submit will be available on the Moodle unit website.

Note that late penalties apply (5% of the total available marks per calendar day late or part thereof). Assignments received 14 days or more after the due date will not be marked and will receive zero. Students may apply for extensions but must provide documentary evidence to support their request. See the unit website for details.

Assessment Due Date Week 11 Thursday (25-May-2017) 02:00 PM AEST
Return Date to Students 2 weeks after the due date
Weighting 30%
Assessment Criteria

A detailed tabular marking criteria is provided as part of your submission template - please ensure you read it before attempting the assignment. You will be assessed on the relevance of the resources you select as well as the clarity and detail of your discussions.

Referencing Style Harvard (author-date)
Submission Online

Your assignment must be submitted in doc/docx format. See Moodle unit website for details.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT).

3. Contrast various types of computer hardware, network infrastructure, databases and information systems.

4. Examine dimensions of data management and use and the implications for individual privacy and organisational competitiveness

5. Explain how Information Systems are modelled, built and implemented.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication



Examination

Outline Complete an examination
Date During the University examination period
Weighting 50%
Length 120 minutes
Details Dictionary - non-electronic, concise, direct translation only (dictionary must not contain any notes or comments).
Calculator - all non-communicable calculators, including scientific, programmable and graphics calculators are authorised.
Open Book
Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT).

2. Describe the historical evolution and relationship between the key components of ICT.

3. Contrast various types of computer hardware, network infrastructure, databases and information systems.

4. Examine dimensions of data management and use and the implications for individual privacy and organisational competitiveness

5. Explain how Information Systems are modelled, built and implemented.

6. Summarise the legal, ethical and professional principles and practices that relate to the use of ICT.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

6. Ethical and Professional Responsibility


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