MEDS20005 - Advanced Communication in the Health Professions
Term 1 - 2017


All details in this unit profile for MEDS20005 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

This unit provides a structured programme of study facilitating the development of increased competence in the critical application of advanced communication skills in clinical practice. You will learn about the theoretical principles underpinning advanced communication, undertake a review of literature in the field, develop advanced communication skills, and critically reflect on their application, in order to improve the information and support you provide to patients, students, peers and other health professionals. Areas covered will include responding to challenging situations, effective communication with students, self awareness when interacting with patients and report writing.

Details

Career Level Postgraduate
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Distance

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Presentation and Written Assessment 60%
2. Portfolio 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Low students interaction on forums. Feedback "have your say" The interaction between students can be improved by introducing a group activity or collaborative online tasks.
Overlapping assessment due dates. Feedback "have your say" The assessment items can be staggered and due date brought forward to 9-10th week so that students can be given feedback while the course is going on.
Interactive face to face collaborate meetings with the course coordinator. Feedback "have your say" Collaborate tutorials held every fortnight were helpful and very well received by the students. They should be continued.
Large amounts of supportive learning resources for assessment, however, there were large volumes of reading required for short time frames. Feedback "have your say" Although some students considered the reading material too much, most students found them helpful. These should be more targeted and relevant.
On successful completion of this unit, you will be able to:
  1. Critically reflect upon and evaluate your own use of advanced communication within clinical practice.
  2. Create reasoned plans for advanced communication in challenging situations based on an analysis of the relevant literature.
  3. Apply knowledge of advanced communication to situations involving clients, students and other health professionals and discuss the outcome.
  4. Construct written reports which interpret patient findings and discuss recommendations based on information from case studies undertaken .

This masters unit does not lead to entry into the sonography or echocardiography profession. It is for advanced practice by qualified practitioners. As such it does not require external accreditation but we will be seeking approval for the course from the accrediting body, the ASAR.

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4
1 - Presentation and Written Assessment  
2 - Portfolio    

Alignment of Graduate Attributes to Learning Outcomes

  • Professional Level
  • Advanced Level
Graduate Attributes Learning Outcomes
1 2 3 4
1. Knowledge
2. Communication
3. Cognitive, technical and creative skills
4. Research      
5. Self-management      
6. Ethical and Professional Responsibility
7. Leadership        

Alignment of Assessment Tasks to Graduate Attributes

  • Professional Level
  • Advanced Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Presentation and Written Assessment  
2 - Portfolio      

Prescribed Textbooks

Communication - core interpersonal skills for health professionals
Author/s: Gjyn O'Toole Year: 2017
Edition: 3rd edition Publisher: elsevier
City: Chatswood, NSW 2067 State: NSW
Country: Australia
View textbooks at the CQUniversity Bookshop

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
All submissions for this unit must use the American Psychological Association (APA) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorAamer Aziz (a.aziz@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017

Welcome to advanced communications in health professions.

  • Introduction.
  • Need for effective communication
  • Therapeutic Communication as applied to Sonographers.

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 8/3/17 - 7:00 pm (AEST Queensland time)

Week 2 13-03-2017

Communication skills in dealing with patients

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 15/3/17 - 7:00 pm (AEST Queensland time)

Start work on Portflio

Start work on written assignment

Week 3 20-03-2017

The difficult patient

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 22/3/17 - 7:00 pm (AEST Queensland time)

Week 4 27-03-2017

Communication with other health professionals.

  • Radiologist
  • Referrers
  • Other sonographers
  • Other health professionals

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 29/3/17 - 7:00 pm (AEST Queensland time)

Week 5 03-04-2017

Communication with general public, media and specific forums.

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 5/4/17 - 7:00 pm (AEST Queensland time)

Vacation Week 10-04-2017

Revision / self study

Week 6 17-04-2017

Communication with students.

  • Mentoring
  • Supervision

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 19/4/16 - 7:00 pm (AEST Queensland time)

Week 7 24-04-2017

Effective communication as a supervisor

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 26/4/17 - 7:00 pm (AEST Queensland time)

Week 8 01-05-2017

Written communication:

  • Worksheets
  • Verbal communication
  • Duty of care

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 3/5/17 - 7:00 pm (AEST Queensland time)

Week 9 08-05-2017

Written communication:

  • Report writing

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 10/5/17 - 7:00 pm (AEST Queensland time)

Week 10 15-05-2017

Written communication and report writing:

  • Mandatory reporting
  • Ethical issues
  • Legal issues

Online readings
Video Lectures

Tutorial (Zoom) - Wednesday 17/5/17 - 7:00 pm (AEST Queensland time)

Portfolio Due Friday (19 May 2017) 05:00 PM AEST

Portfolio Due Friday (19 May 17) 05:00 PM AEST
Week 11 22-05-2017

Written communication:

  • Publication
  • Journal articles
  • Case reports
  • Abstracts

Online readings
Video Lectures


Tutorial (Zoom) - Wednesday 24/5/17 - 7:00 pm (AEST Queensland time)

Presentation and Written Assessment Due Friday (26 May 2017) 05:00 PM AEST

Presentation and Written Assessment Due Friday (26 May 17) 05:00 PM AEST
Week 12 29-05-2017

Miscommunication

  • Resolution of conflicts
  • Consequences
  • Case studies

Online readings
Video Lectures


Tutorial (Zoom) - Wednesday 31/5/17 - 7:00 pm (AEST Queensland time)

Review/Exam Week 05-06-2017

Revision / Self study

Exam Week 12-06-2017

The unit coordinator for MEDS20005 is Dr. Aamer Aziz who is based on the Mackay campus. The best way to contact Aamer is via email: a.aziz@cqu.edu.au. You may also phone: 07 4940 7478, however some days he is in ultrasound labs on the Mackay campus. If not available, please leave a message or email for him to return your call.

Access to the internet is required to undertake this unit, as unit materials, tutorials and updates will be provided via Moodle, email and zoom. It is important to check your student cqu emails regularly as emails will be sent each week to keep you on track, and if supplementary material is required, this can be updated on Moodle and emails will be sent to you to let you know if any changes have been made.

We are using the prescribed text for this unit:

  • O'Toole, Gjyn (2012). Communication : core interpersonal skills for health professionals (2nd ed). Chatswood, N.S.W. Elsevier Australia

Tutorials are scheduled throughout the term. These will be undertaken via zoom. Please note these are scheduled for 7:00 pm QLD times on Wednesdays. If there is something you would like discussed at the tutorials, please email in advance so we can allow time for your topic to be discussed.

There is no residential school for this unit. Students must successfully pass each individual assessment item in order to pass the course.

1 Presentation and Written Assessment

Assessment Title Presentation and Written Assessment
Task Description

Assessment task:

Critically reflect upon and evaluate your own use of advanced communication within clinical practice and create reasoned plans for advanced communication in challenging situations based on an analysis of the relevant literature. Apply knowledge of advanced communication to situations involving clients, students or other health professionals and discuss the outcome.

From your clinical experience take an example of a "difficult patient", a significant interaction with a problem student or with other health professionals that you have encountered in the past and narrate your interaction and communication.

Narrate a significant conversation under the following headings (you can include more headings as you may deem necessary):

  • Describe the incident/event - What happened?
  • Identify emotions and issues - Why it happened?
  • Review the related literature to analyse what happened - Do other people have similar problems?
  • Suggest best practice in light of evidence - How did others solve the problem?
  • Create a reasoned plan for future communication in similar significant circumstances - How would you deal with it?

This is a written assessment with a maximum of 2000 words.

One part of the assessment is the presentation. This can be a short video illustrating an aspect of the assessment (initial incident, final outcome etc). This can be an oral narrative or a role play. Be creative in your presentation. You can also use a voice over power point presentation or any other multimedia format you may find interesting. This is a non-assessable component but is an essential part of the assessment. Written assessments without the presentation component will not be marked. Some of the files may be too big or in a format that cannot be uploaded on the moodle. Please don't leave it to the last moment and give yourself enough time for troubleshooting. If the files cannot be uploaded on the moodle, contact the unit coordinator so that the file can be transferred by other means.

Assessment Due Date Week 11 Friday (26-May-2017) 05:00 PM AEST
Online submission of all materials
Return Date to Students Review/Exam Week Friday (09-Jun-2017)
Assessment returned in 2 weeks after due date
Weighting 60%
Assessment Criteria

You must ask yourself the following:

  • Is the introduction to the case engaging to the audience?
  • Is the description of the case clear and concise whilst giving all the relevant background information?
  • Have you critically reflected upon and evaluated your own use of advanced communication within clinical practice?
  • Does the analysis of the case demonstrate academic rigour, depth and insight?
  • Do your reflections on your own performance, practice and any feedback received demonstrate insight? Have you described a plan for performance improvement?
  • Have you created reasoned plans for advanced communication in challenging situations based on an analysis of the relevant literature?
  • Have you applied knowledge of advanced communication to situations involving clients, students and other health professionals and discussed the outcome of strategies used in the communication? (You may have to apply knowledge of advanced communications to situations involving clients, students and other health professionals. Analyse how you have (or would) initiate the discussion using advanced communication strategies/knowledge/criteria. Evaluate the process and address problems encountered and things you perceived you did well. Discuss the outcome).
  • Is the conclusion concise and clear in its evaluation and summary of the significance of the communication pitfalls and in its vision for your performance development?

This assessment must be submitted with all identifying factors removed. Identifying factors include such things as patient name, date of birth and clinical site name for example.

You must achieve a pass mark of 50% to pass this assessment.

Further details and marking rubric are available on the Moodle page.

Conditions Minimum mark or grade - 50%
Referencing Style American Psychological Association (APA)
Submission Online

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Critically reflect upon and evaluate your own use of advanced communication within clinical practice.

2. Create reasoned plans for advanced communication in challenging situations based on an analysis of the relevant literature.

3. Apply knowledge of advanced communication to situations involving clients, students and other health professionals and discuss the outcome.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

4. Research

5. Self-management

6. Ethical and Professional Responsibility



2 Portfolio

Assessment Title Portfolio
Task Description

You will create a portfolio with two parts. In part 1 on report writing - you will construct written reports which effectively communicate an interpretation of patient findings to referrers and other health professionals. In part 2 on clinical supervision - you will consider the role of the clinical supervisor and strategies for improving student-supervisor relationships.

The portfolio has two parts:

Part 1: Submit 4 normal and 4 abnormal cases with relevant key images, sonographer's worksheet and full written report. The reports should be professional, comprehensive, precise, discuss the clinical indications, relevant history, scanning techniques, imaging findings, probable diagnosis, differential diagnosis, recommendations and advice regarding other imaging modalities (Based on the RANZCR recommendations). You can use cases from your routine clinical practice. Please be sure to anonymise the patients completely.

Part 2: Consider a student you have supervised in your clinical experience. If you have not yet supervised any student consider your own time as a student. Critically evaluate your experience of supervising a student, or being supervised as a student. Discuss the student - supervisor roles, responsibilities and relationship and, based on literature search and evidence base discuss how the student-supervisor relationship can be improved for better outcomes.

Assessment Due Date Week 10 Friday (19-May-2017) 05:00 PM AEST
Online submission
Return Date to Students Exam Week Friday (16-Jun-2017)
Returned in 2 weeks after the due date.
Weighting 40%
Assessment Criteria

The Assessment Criteria will address the following areas of your performance:

For Part 1:

  • Patient care and communication.
  • Knowledge of duty of care and best practice as a sonographer.
  • Recognition and understanding of the relevant rules and laws governing effective communication.
  • Ability to recognise the need to extend the clinical communication where appropriate.
  • Accurate documentation and communication of findings.

For Part 2:

  • Understanding of communication requirements when supervising students.
  • Detailed literature review of various methods of communication and supervision of students.
  • Evidence based strategy for improving supervisor - student relationship.
  • Detailed reflection on your own experience as a supervisor / student and insight in the communication.

First part of the assessment (Report writing) carries 40% marks, equally divided in 8 reports (4 normal and 4 abnormal cases - 5% each report).

Second part of the assessment (Student supervision) carries 60% marks.

Detailed Assessment Criteria and marking rubric will be available on this course Moodle site.

Conditions Minimum mark or grade - You must obtain a minimum of overall pass mark (50%) to pass this assessment
Referencing Style American Psychological Association (APA)
Submission Online

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

3. Apply knowledge of advanced communication to situations involving clients, students and other health professionals and discuss the outcome.

4. Construct written reports which interpret patient findings and discuss recommendations based on information from case studies undertaken .

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

6. Ethical and Professional Responsibility



Engagement

Communication skills are fundamental to function as a productive part of a skilled professional health care team. The MEDS20005 unit teaches cognitive, technical and creative skills that will ensure you can engage with the workplace and wider community.

Graduate Attributes

Graduate attributes developed in this unit include knowledge, communication skills, cognitive, technical and creative skills, research skills, the ability to self-manage, ethical and professional responsibility and leadership.

Indigenisation of Curriculum

Consideration is given to Aboriginal and Torres Strait Islander aspects of culturally competent patient care and research. First Nations People pedagogy is incorporated in the use of lectures by experts in the field, industry-relevant content and the use of videos and clinical scenarios to create a realistic clinical context. Unit nd research material is reviewed for their Aboriginal and Torres Strait Islander cultural sensitivity.

Internationalisation of Curriculum

Unit readings include relevant international information including references. Students are encouraged to search for information internationally and think about their studies and future working life in an international context.

Sustainability

Consideration is given to unit lectures, readings and teachings that do not have negative consequences for future generations. This unit will ensure advancements in health and Medical Sonography are by sustainable ethical research.

Work Related Learning

This unit will provide knowledge, practical / research skills and professional behaviour that can be used to improve patient related care.


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