AINV11002 - Socio-technical Systems
Term 2 - 2017


All details in this unit profile for AINV11002 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

This unit will assist you to recognise and optimise the elements that influence the interaction of humans with other elements of a socio-technical system. You will be presented with learning opportunities to understand how systems, work and people interact successfully and in failure mode. You will be introduced to the notion of systems failure and its prevention, for example, design redundancy and resilience, and the concept of the system life cycle.

Details

Career Level Undergraduate
Unit Level Level 1
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Pre-requisites or Co-requisites

Pre-requisite:

AINV11001 Real World Investigation

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 2 - 2017
  • Adelaide
  • Brisbane
  • Bundaberg
  • Distance
  • Gladstone
  • Melbourne
  • Rockhampton
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Group Discussion 20%
2. Written Assessment 20%
3. Written Assessment 30%
4. Written Assessment 30%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students who undertake AINV11001 and AINV11002 in the same term feel challenged by the workload. Student formal and informal feedback Consider changing AINV11001 to a pre-requisite course for AINV11002.
Distance students greatly appreciate it when the classroom students use their microphone. Student formal and informal feedback Continue to encourage students to use the microphone and request teaching spaces that have individual microphones to encourage the practice.
Students reported that they really enjoyed the assessment regime in this unit and found it very beneficial to have each assessment item build into subsequent ones. Student formal and informal feedback Continued with this assessment regime.
On successful completion of this unit, you will be able to:
  1. Identify the relationships between people, machines and systems in society.
  2. Define the nature of organisations and work.
  3. Recognise systems failure, and failure prevention measures.
  4. Examine the nature of systems failure and prevention.
  5. Illustrate the system life cycle and explain its effect on failure.
  6. Employ effective communication strategies appropriate to sociotechnical systems.
  7. Demonstrate reflective skills appropriate to the development of the beginning practitioner.

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7
1 - Group Discussion      
2 - Written Assessment      
3 - Written Assessment    
4 - Written Assessment    

Alignment of Graduate Attributes to Learning Outcomes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7
1. Communication  
2. Problem Solving            
3. Critical Thinking            
4. Information Literacy    
5. Team Work              
6. Information Technology Competence  
7. Cross Cultural Competence          
8. Ethical practice          

Alignment of Assessment Tasks to Graduate Attributes

  • Introductory Level
  • Intermediate Level
  • Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Group Discussion  
2 - Written Assessment    
3 - Written Assessment      
4 - Written Assessment  

Textbook Information

There are no required textbooks.

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorYvonne Toft (y.toft@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 10-07-2017

Introduction: Getting to know you, Moodle and this unit

Week 2 17-07-2017

Module 1: People, machines and systems

Introduce yourself to your classmates

Week 3 24-07-2017

Module 1: People, machines and systems

Due Task 1: 'Define Human-Machine Relationships' (AB1)

Week 4 31-07-2017

Module 1: People, machines and systems

Due Task 2: System Map (TA1-A)

Week 5 07-08-2017

Module 2: System life-cycle and failure

Due Task 3: Tripod analysis (TA1-B)

Vacation Week 14-08-2017
Week 6 21-08-2017

Module 3: System failure and prevention

Due Task 4: System life cycle (TA2)

Begin forming your team

Week 7 28-08-2017

Module 3: System failure and prevention

Due Task 5: 'Failures related to the design process' (AB2)

Week 8 04-09-2017

Module 3: System failure and prevention

Due Task 6: WorkSafeBC Model (TA3)

Develop team contract

Week 9 11-09-2017

Module 3: System failure and prevention

Due Task 7: 'Investigating System Failure' (AB3)

Week 10 18-09-2017

Module 3: System failure and prevention

Annotated mindmap Due Friday (22 Sep 17) 11:45 PM AEST
Week 11 25-09-2017

Module 4: Complexity and systems thinking

Due Task 8: 'Prevention of system failure' (AB4)

Week 12 02-10-2017

Module 4: Complexity and systems thinking

Review/Exam Week 09-10-2017
Team report Due Friday (13 Oct 17) 11:45 PM AEST
Exam Week 16-10-2017

Due Task 9: 'Systems thinking' reflection (TA4)

1 Group Discussion

Assessment Title Tutorial activities
Task Description

These assessment items have been designed to stretch thinking about the unit work or apply new process skills from each module.

The activities may be responded to as a word document / ppt / jpg / pdf or as a blog entry.

The activities for this term include:

  1. System map (TA1-A)
  2. Tripod analysis (TA1-B)
  3. System life cycle (TA2)
  4. WorksafeBC model (TA3)
  5. 'Systems thinking' reflection (TA4)

For each item you must submit your response in the “assignment submission” area (see ‘Assessment Block’ in top left side of moodle) under Tutorial Activities (each activity has a dedicated submission area). The submissions should be clearly named with your surname and activity number.

The assignment submission areas have been set up to receive multiple files.

Assessment Due Date As per study schedule
Return Date to Students Two weeks maximum post submission date
Weighting 20%
Assessment Criteria

As a general rule assessment criteria for all assessment items include

1. (90%) Content—includes the accuracy, relevance and application of key concepts, analysis, argument, language and grammar used in answering a question or report (see marking criteria for individual requirements).
2. (10%) References—includes the provision of a reference list and the application of the Harvard style for referencing information, data, tables or images sourced for the assignment or report.
Specific assessment criteria for each assessment piece will be provided through moodle.

Referencing Style Harvard (author-date)
Submission Online

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

3. Recognise systems failure, and failure prevention measures.

4. Examine the nature of systems failure and prevention.

6. Employ effective communication strategies appropriate to sociotechnical systems.

7. Demonstrate reflective skills appropriate to the development of the beginning practitioner.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



2 Written Assessment

Assessment Title Annotated bibliographies
Task Description

This assessment item has been designed to stretch thinking about the unit work and help you (and your colleagues) prepare for your annotated mind map.

The submission will be via a Q & A type discussion forum. I will start the particular topic then students are required to respond with their annotated bibliography entries before they will be able to see the entries submitted by other students.

An annotated bibliography is an organized list of sources, each of which is followed by a brief note or "annotation."

There will be four topics:

  1. 'Define Human-Machine Relationships' (AB1)
  2. 'Failures related to the design process' (AB2)
  3. 'Investigating System Failure' (AB3)
  4. 'Prevention of system failure' (AB4)

For each topic, you are required complete:

  1. A review of a useful website that furthers understanding the topic (not Wikipedia!); AND
  2. A review of a journal article, book or conference paper that furthers understanding the topic; AND
  3. A reference list for the articles cited.

Each of the two annotations for each topic must include:

  • a description the content and focus of the book, article or website
  • suggestions regarding the source's usefulness to your research
  • an evaluation of its method, conclusions, or reliability
  • a record of your reactions to the source

Your initial posting is the one that will be graded so please make sure that you include both bibliographies in your first post.

All students may use the collective annotated bibliographies when creating their annotated mind maps.

We will be discussing these assessment items during the term but if you have any doubt as to what is required, please don’t hesitate seek clarification in moodle or in class.

Assessment Due Date As per study schedule
Return Date to Students Two weeks maximum post submission date
Weighting 20%
Assessment Criteria

As a general rule assessment criteria for all assessment items include


1. (90%) Content—includes the accuracy, relevance and application of key concepts, analysis, argument, language and grammar used in answering a question or report (see marking criteria for individual requirements).
2. (10%) References—includes the provision of a reference list and the application of the Harvard style for referencing information, data, tables or images sourced for the assignment or report.

Specific assessment criteria for each assessment piece will be provided through moodle.

Referencing Style Harvard (author-date)
Submission Online

In dedicated Q & A forum

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

3. Recognise systems failure, and failure prevention measures.

4. Examine the nature of systems failure and prevention.

6. Employ effective communication strategies appropriate to sociotechnical systems.

7. Demonstrate reflective skills appropriate to the development of the beginning practitioner.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

3. Critical Thinking

4. Information Literacy

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice



3 Written Assessment

Assessment Title Annotated mindmap
Task Description

This assessment item is a complex output that will draw from all of your learning in the term and put you in the front seat as a beginning practitioner.

This is an INDIVIDUAL assignment but you may use the collective annotated bibliographies.

You should choose your case study in Week 6. You should prepare and submit your mind map by the end of Week 10.

The mind map should be prepared to assist your team in the team assignment but must be done individually and must be done first!

It is worth 30% so don’t underestimate this one!!!

Your annotated mind map should evidence:

  • What happened (describe circumstances)
  • Why it happened (discuss findings)
  • Nature of system and system parts
  • Design failures and system life cycle
  • Issues and findings related to people, workplaces & management
The ‘whys’ above should draw on evidence in the report AND in the literature (i.e. bibliographies). It should include formal ‘in text’ referencing in the mind map and include a separate reference list.
You are encouraged to use mind mapping software e.g. ‘Coggle.it’, https://coggle.it/ but you should upload your submission as a pdf.
Assessment Due Date Week 10 Friday (22-Sep-2017) 11:45 PM AEST
Return Date to Students Two weeks maximum post submission date
Weighting 30%
Assessment Criteria

As a general rule assessment criteria for all assessment items include

1. (90%) Content—includes the accuracy, relevance and application of key concepts, analysis, argument, language and grammar used in answering a question or report (see marking criteria for individual requirements).

2. (10%) References—includes the provision of a reference list and the application of the Harvard style for referencing information, data, tables or images sourced for the assignment or report.

Specific assessment criteria for each assessment piece will be provided through moodle.

Referencing Style Harvard (author-date)
Submission Online

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Identify the relationships between people, machines and systems in society.

2. Define the nature of organisations and work.

5. Illustrate the system life cycle and explain its effect on failure.

6. Employ effective communication strategies appropriate to sociotechnical systems.

7. Demonstrate reflective skills appropriate to the development of the beginning practitioner.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

4. Information Literacy

6. Information Technology Competence

7. Cross Cultural Competence



4 Written Assessment

Assessment Title Team report
Task Description

This assessment item provides your team with an opportunity to analyse a complex socio-technical systems failure.

This team work builds on the individual work carried out by students in Assessment 1, 2 & 3.

This report will include:

  • Title page - team name and members
  • Contents page
  • What happened - description of circumstances
  • Why it happened - discussion of findings
  • Conclusions re major learnings from the accident
  • Consideration of prevention strategies
  • Formal referencing and reference list
  • Appendix (as required and including team contract)

Further detail will be provided in moodle during the term.

Assessment Due Date Review/Exam Week Friday (13-Oct-2017) 11:45 PM AEST
Return Date to Students Two weeks maximum post submission date
Weighting 30%
Assessment Criteria

As a general rule assessment criteria for all assessment items include

1. (90%) Content—includes the accuracy, relevance and application of key concepts, analysis, argument, language and grammar used in answering a question or report (see marking criteria for individual requirements).

2. (10%) References—includes the provision of a reference list and the application of the Harvard style for referencing information, data, tables or images sourced for the assignment or report.

Specific assessment criteria for each assessment piece will be provided through moodle.

Referencing Style Harvard (author-date)
Submission Online
Group submission

One report only to be submitted per team.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Identify the relationships between people, machines and systems in society.

3. Recognise systems failure, and failure prevention measures.

4. Examine the nature of systems failure and prevention.

5. Illustrate the system life cycle and explain its effect on failure.

6. Employ effective communication strategies appropriate to sociotechnical systems.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Communication

2. Problem Solving

3. Critical Thinking

4. Information Literacy

6. Information Technology Competence

7. Cross Cultural Competence

8. Ethical practice




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