COIT20255 - ERP Systems Management
Term 1 - 2017


All details in this unit profile for COIT20255 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

Enterprise Resource Planning (ERP) systems have become part of many businesses since the early 1990s. These systems encapsulate and support core business processes and decision making. Many organisations have acquired ERP technology; however there are considerable risks associated with ERP implementation, maintenance and on-going use. This unit provides an overview of enterprise systems and equips students with knowledge required to make informed decisions relating to the selection, adoption and implementation of ERP systems. Several examples and case studies will be used to illustrate the benefits ERP systems offer. Note: If you have completed unit COIT20230 then you cannot take this unit.

Details

Career Level Postgraduate
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Pre-requisites or Co-requisites

COIT20250 e-Business Systems, COIT20252 Business Process Management and COIT20246 ICT Services Management

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Brisbane
  • Distance
  • Melbourne
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Portfolio 20%
2. Written Assessment 20%
3. Presentation 20%
4. Written Assessment 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students enjoyed the Odoo activities and would like more. Student Unit Evaluations Consider additional ERP activities.
The Assignment 1 articles are interesting and valuable but they are becoming outdated. Self-reflection Consider replacement of Assignment 1 articles.
Assignment 3 was difficult. Self-reflection and Student Unit Evaluations Assignment 3 needs to be made clearer.
On successful completion of this unit, you will be able to:
  1. Define and describe the evolution of Enterprise Resource Planning systems (ERPs).
  2. Examine the role of ERPs in organisations and evaluate their adoption and use characteristics.
  3. Analyse organisational environment and develop arguments in relation to an organisation’s ERP selection, planning, implementation and ongoing support phases.
  4. Critically analyse the roles of key stakeholders in an organisation’s ERP selection, planning, implementation, adoption and ongoing support phases.
  5. Critically assess risk factors associated with an ERP implementation project, and the alternatives for managing risks.
  6. Detail the importance of training and change management during an ERP implementation.
  7. Report relevant critical success factors and best practices in an ERP adoption and implementation.
  8. Predict and report ways in which an organisation can capitalise on, and maximise its ERP investment.

Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html

This unit contributes to the following workplace skills as defined by SFIA. The SFIA code is included:

  • Emerging Technology Monitoring (EMRG)
  • Systems Integration (SINT)
  • Change Management (CHMG)
  • Problem Management (PBMG)
  • Technical Specialism (TECH)
  • Requirements Definition and Management (REQM)
  • Information Analysis (INAN)
  • Business Analysis (BUAN)
  • Database/Repository Design (DBDS)
  • Systems Installation/Decommissioning (HSIN)


Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7 8
1 - Portfolio  
2 - Written Assessment  
3 - Presentation  
4 - Written Assessment  

Alignment of Graduate Attributes to Learning Outcomes

  • Professional Level
  • Advanced Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7 8
1. Knowledge
2. Communication  
3. Cognitive, technical and creative skills
4. Research
5. Self-management                
6. Ethical and Professional Responsibility                
7. Leadership              

Alignment of Assessment Tasks to Graduate Attributes

  • Professional Level
  • Advanced Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Portfolio      
2 - Written Assessment      
3 - Presentation  
4 - Written Assessment  

Prescribed Textbooks

Enterprise Systems for Management
Author/s: Motiwalla, L & Thompson, J Year: 2012
Edition: 2nd Publisher: Pearson
City: Upper Saddle River
Country: USA
View textbooks at the CQUniversity Bookshop

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • SAGE Evolution
  • Community edition of Odoo
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorSrimannarayana Grandhi (s.grandhi@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017

Introduction to ERPs

1

Week 2 13-03-2017

Systems Integration

2

Week 3 20-03-2017

Organisation change and BPR

9

Week 4 27-03-2017

Enterprise Systems Architecture

3

Week 5 03-04-2017

Development Life Cycle

4

Portfolio by Critical Reviews Due Friday (07 Apr 17) 11:45 PM AEST
Vacation Week 10-04-2017
Week 6 17-04-2017

Implementation Strategies

5

Week 7 24-04-2017

Software and vendor selection

6

Group Business Report Due Friday (28 Apr 17) 11:45 PM AEST
Week 8 01-05-2017

Operations and post implementation

7

Week 9 08-05-2017

Program and project management

8

Week 10 15-05-2017

Global, ethical and security issues

10

Group Presentation Due Friday (19 May 17) 11:45 PM AEST
Week 11 22-05-2017

Supply Chain Management

11

ERP Implementation Report Due Friday (26 May 17) 11:45 PM AEST
Week 12 29-05-2017

Customer Relationship Management

12

Review/Exam Week 05-06-2017
Exam Week 12-06-2017

1 Portfolio

Assessment Title Portfolio by Critical Reviews
Task Description

This assessment is worth 20% of the total available marks for this unit. This assessment item relates to the development of a portfolio of resources and critical reviews. Details of the format of the portfolio and assessment requirements will be made available on the unit website. If you have any queries in regards to this assessment you should consult your local lecturer/tutor.

Submission: Online - Individual.

Assessment Due Date Week 5 Friday (07-Apr-2017) 11:45 PM AEST
Return Date to Students Week 7 Friday (28-Apr-2017)
Within a fortnight of the submission deadline.
Weighting 20%
Assessment Criteria

The assignment criteria includes aspects such as:

  • Quality of your summaries, critiques, and recommendations,
  • Organisation of your document,
  • Strength of your arguments and quality of your reference sources, and
  • Your writing mechanics, e.g., spelling, grammar and referencing.

The complete assignment criteria will be provided in the self-evaluation form on the unit website.

Marks will be deducted for aspects such as, but not limited to, not completing all five critical reviews, insufficient references, and not adhering to the word limit for each critical review.

Referencing Style Harvard (author-date)
Submission Online

Submit a Word document and the completed self-evaluation via the unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Define and describe the evolution of Enterprise Resource Planning systems (ERPs).

2. Examine the role of ERPs in organisations and evaluate their adoption and use characteristics.

3. Analyse organisational environment and develop arguments in relation to an organisation’s ERP selection, planning, implementation and ongoing support phases.

4. Critically analyse the roles of key stakeholders in an organisation’s ERP selection, planning, implementation, adoption and ongoing support phases.

5. Critically assess risk factors associated with an ERP implementation project, and the alternatives for managing risks.

6. Detail the importance of training and change management during an ERP implementation.

7. Report relevant critical success factors and best practices in an ERP adoption and implementation.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

4. Research

5. Self-management



2 Written Assessment

Assessment Title Group Business Report
Task Description

This assessment is worth 20% of the total available marks for this unit. The aim of this assessment item is for you to respond to a case study. Details of the case study, description of the task and the requirements will be made available on the unit website. If you have any queries in regards to this assessment you should consult your local lecturer/tutor.

Submission: Online - Group submission (max. 3 students in each group).

Assessment Due Date Week 7 Friday (28-Apr-2017) 11:45 PM AEST
Return Date to Students Week 9 Friday (12-May-2017)
Within a fortnight of the submission deadline.
Weighting 20%
Assessment Criteria

The assignment criteria includes aspects such as:

  • Argument for or against an ERP, e.g., convincing, well-structured argument with due consideration of organisation’s strategy,
  • Benefits and limitations of ERPs in the context of this organisation,
  • Argument for or against feasibility, e.g., convincing, well-structured argument with due consideration of at least project management and cost.
  • Risk identification,
  • BPR As-Is, e.g., accurate modelling of existing business processes,
  • BPR To-Be, e.g., insightful analysis of business processes in context of process goals,
  • Organisation of your document, e.g., well-structured document,
  • Your writing mechanics, e.g., spelling, grammar and referencing.

The complete assignment criteria will be provided in the self-evaluation form on the unit website.

Marks will be deducted for aspects such as, but not limited to, no self-evaluation or not evaluating key processes.

Referencing Style Harvard (author-date)
Submission Online
Group submission

Include the names of your group members when you submit your assignment. Only one submission per group is necessary. All group members will receive the same mark. Submit your Business Report as a Word document. Include your completed self-evaluation form.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Define and describe the evolution of Enterprise Resource Planning systems (ERPs).

2. Examine the role of ERPs in organisations and evaluate their adoption and use characteristics.

3. Analyse organisational environment and develop arguments in relation to an organisation’s ERP selection, planning, implementation and ongoing support phases.

4. Critically analyse the roles of key stakeholders in an organisation’s ERP selection, planning, implementation, adoption and ongoing support phases.

5. Critically assess risk factors associated with an ERP implementation project, and the alternatives for managing risks.

6. Detail the importance of training and change management during an ERP implementation.

7. Report relevant critical success factors and best practices in an ERP adoption and implementation.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

4. Research

5. Self-management



3 Presentation

Assessment Title Group Presentation
Task Description

This is a group based assignment worth 20% of the total available marks for this unit. The aim of this assignment is to improve your industry based practical research skills as well as team based working and learning, understanding about recent developments in ERP area and the use of ERP systems in real world. In this assignment, as future ICT professionals, you are required to research recent developments in ERP area and prepare a presentation as a group of up to 3 members during the class time.

NOTE: Assessment item 3 has slightly different requirements for off-campus (FLEX) students. For more detailed information on this assessment please refer to the Moodle unit website.

Submission: Online - Group submission (max. 3 students in each group).

Assessment Due Date Week 10 Friday (19-May-2017) 11:45 PM AEST
Return Date to Students Week 12 Friday (02-Jun-2017)
Within a fortnight of the submission deadline.
Weighting 20%
Assessment Criteria

The assignment criteria includes aspects such as:

  • ERP architectures: Insightful analysis of implications of ERP architectures in the context of the organisation.
  • Fit/Gap: Audience has a clear understanding of the fit and gaps in functionality for each ERP.
  • Evaluation Criteria: Insightful choice and application of evaluation with due consideration of the organisation’s context.
  • Structural Integrity and Organisation: Your presentation has a strong, engaging introduction, an effective thesis; the body of the presentation flows from thesis; your conclusion effectively wraps up the work; structure includes title slide, conclusion or summary slide and a reference list.
  • Framing: Meticulous presentation framing, e.g., ideas in point form; not in sentence form; slide numbers; footers; fast and efficient transitions; few words per slide; large font sizes; only relevant animation and images; consistent colour, fonts and layouts; contrast between text and background.
  • Nonverbals: Excellent stage presence including well prepared, stands up straight, loud clear voice, good eye contact, does not speak too fast or too slow; appropriate use of cue cards: does not read; appropriate use of time.
  • Mechanics, e.g., spelling, grammar and referencing.

The complete assignment criteria will be provided in the self-evaluation form on the unit website.

Referencing Style Harvard (author-date)
Submission Online
Group submission

Include the names of your group members when you submit your assignment. Only one submission per group is necessary. All group members will receive the same mark. Submit your presentation slides and, if necessary, your video file. Include your completed self-evaluation form.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Examine the role of ERPs in organisations and evaluate their adoption and use characteristics.

3. Analyse organisational environment and develop arguments in relation to an organisation’s ERP selection, planning, implementation and ongoing support phases.

4. Critically analyse the roles of key stakeholders in an organisation’s ERP selection, planning, implementation, adoption and ongoing support phases.

5. Critically assess risk factors associated with an ERP implementation project, and the alternatives for managing risks.

6. Detail the importance of training and change management during an ERP implementation.

7. Report relevant critical success factors and best practices in an ERP adoption and implementation.

8. Predict and report ways in which an organisation can capitalise on, and maximise its ERP investment.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

4. Research

5. Self-management

7. Leadership



4 Written Assessment

Assessment Title ERP Implementation Report
Task Description

This assessment is worth 40% of the total available marks for this unit. The aim of this assessment item is for you to prepare a report relating to the strategies/approaches required to ensure smooth implementation of ERP systems. More information relating to description of the task and the requirements will be made available on the unit website. If you have any queries in regards to this assessment you should consult your local lecturer/tutor.

Submission: Online - Group submission (max. 3 students in each group).

Assessment Due Date Week 11 Friday (26-May-2017) 11:45 PM AEST
Return Date to Students As per University policies, Grades for this assignment will not be released until the certification date.
Weighting 40%
Assessment Criteria

The assignment criteria includes aspects such as:

  • Operations: Evidence processes were tested; Insight shown in deployment discussion.
  • Go-Live Readiness Review: Status report is complete and contingent workarounds demonstrate insight
  • Structural Integrity and Organisation: Your business report has a strong, engaging introduction, an effective thesis; the body of the presentation flows from thesis; your conclusion effectively wraps up the work; structure includes title slide, conclusion or summary slide and a reference list.
  • Arguments & Rhetorical appeals: Your arguments, including your recommendations, are convincing and supported with evidence; arguments are well structured.
  • Framing: Meticulous business report framing.
  • Referencing: Meticulous use of CQU Abridged Harvard Referencing Style.
  • Mechanics, Grammar, and Proofing: Your assignment is virtually free from mechanical, grammatical, punctuation, and spelling errors.

The complete assignment criteria will be provided on the unit website.

Referencing Style Harvard (author-date)
Submission Online
Group submission

You should submit a Word document via the unit web site.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Examine the role of ERPs in organisations and evaluate their adoption and use characteristics.

3. Analyse organisational environment and develop arguments in relation to an organisation’s ERP selection, planning, implementation and ongoing support phases.

4. Critically analyse the roles of key stakeholders in an organisation’s ERP selection, planning, implementation, adoption and ongoing support phases.

5. Critically assess risk factors associated with an ERP implementation project, and the alternatives for managing risks.

6. Detail the importance of training and change management during an ERP implementation.

7. Report relevant critical success factors and best practices in an ERP adoption and implementation.

8. Predict and report ways in which an organisation can capitalise on, and maximise its ERP investment.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

4. Research

5. Self-management

7. Leadership




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