COIT20249 - Professional Skills in Information Communication Technology
Term 2 - 2017


All details in this unit profile for COIT20249 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

This unit is designed to introduce you to the professional skills required of an information and communication technology (ICT) professional: written, oral and interpersonal communication skills; ethical behaviour; and teamwork. The unit also examines some aspects of workplace culture. You will explore the ways in which ICT staff use their professional skills when working in the information communication technologies industry. You will be introduced to emerging technologies that enable new forms of communication and collaboration. Note: If you have completed unit COIT20233 then you cannot take this unit.

Details

Career Level Postgraduate
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 2 - 2017
  • Brisbane
  • Distance
  • Melbourne
  • Rockhampton
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Practical and Written Assessment 20%
2. Presentation 20%
3. Written Assessment 30%
4. Portfolio 30%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students appreciated the practicality of this course. They also liked that it helped them to understand how to analyse assessment in other courses. Course evaluations Maintain the practical activities in class that scaffold the assessment items.
Students liked that the course covers important aspects of personal and professional life and is not just another technical course. Especially it helped students to learn important aspects like the work culture in Australia. Course evaluations Every term update aspects of the course that will help the students to become better ICT professionals.
Students appreciated the support from the Academic Learning Centre (ALC) staff and how they worked with the teaching staff. Course evaluations Continue having ALC staff involved in this course.
Students like having a course assessed with assignments and no exam. Course evaluations Keep the assessment structure.
On successful completion of this unit, you will be able to:
  1. Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.
  2. Demonstrate teamwork skills.
  3. Communicate ideas effectively both verbally and in written form using appropriate language.
  4. Create and deliver effective oral presentations.
  5. Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.
  6. Demonstrate an understanding of common work practices and values operating in the Australian workplace.
  7. Assess how ICT can be used to improve organisational processes.
  8. Evaluate the application of emerging technologies to communication and collaboration.

The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is used in over 100 countries and provides a consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html to build a skills profile.

This unit contributes to the following workplace skills as defined by SFIA:

  • Information Analysis (INAN)
  • Research (RSCH)
  • Business Analysis (BUAN)
  • Requirements Definition and Management (REQM)
  • Problem Management (PBMG)
  • Client Services Management (CSMG)

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7 8
1 - Practical and Written Assessment        
2 - Presentation          
3 - Written Assessment          
4 - Portfolio    

Alignment of Graduate Attributes to Learning Outcomes

  • Professional Level
  • Advanced Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7 8
1. Knowledge          
2. Communication      
3. Cognitive, technical and creative skills      
4. Research            
5. Self-management          
6. Ethical and Professional Responsibility        
7. Leadership          

Alignment of Assessment Tasks to Graduate Attributes

  • Professional Level
  • Advanced Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Practical and Written Assessment        
2 - Presentation    
3 - Written Assessment    
4 - Portfolio    

Prescribed Textbooks

Your business degree 2
Author/s: Rosalind McCulloch & Andrea Reid Year: 2015
Edition: 2 Publisher: Pearson Australia
City: Frenchs Forest State: NSW
Country: Australia
View textbooks at the CQUniversity Bookshop
Note:

It is imperative that you purchase a copy of this textbook as you will need to refer to it every week in class and it is necessary to complete the major assessment items. This textbook is a book that will be helpful to you throughout your degree. It can be purchased in hard copy from the CQUni bookshop or as an e-book from the publisher.

To purchase an e-copy of the text you should go to the Publisher's website and follow the directions. The direct link is:

http://www.pearson.com.au/9781486011674

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
All submissions for this unit must use the American Psychological Association (APA) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorRuchira De Silva (r.desilva2@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 10-07-2017
Professional Skills for the Information and Communication Technology Industry

1

Week 2 17-07-2017
Higher Order Thinking Skills

2

DIscuss Participation Activity (PA1) - written submission.

Discuss presentation group formation for internal students .

Week 3 24-07-2017

Information Literacy Skills

Annotated Bibliography

3

6

Submit Participation Activity (PA1) - written submission.

Obtain approval for Presentation topic and date of delivery for all students.

Week 4 31-07-2017
Presentation Skills and Technologies

7

Participation Activity (PA2) - Online Quiz opens in Moodle.

Week 5 07-08-2017
Written Communication Skills

4

Presentations commence in class for internal students.

Complete Participation Activity (PA2) - Online Quiz.

Prepare for Portfolio 1

Vacation Week 14-08-2017
Week 6 21-08-2017

Report Writing

5

Presentations - in class for internal students.

Complete Participation Activity (PA3) - written submission. Internal students must complete and submit online in class.

Prepare for Portfolio 1

Week 7 28-08-2017

Professional Documents

6

Presentations - in class for internal students.

Submit Portfolio 1– online submission
Week 8 04-09-2017

Working in a Team

8

Presentations - in class for internal students.

Week 9 11-09-2017
Professional and Ethical Conduct

9

Final week of Presentations - in class for internal students.

Submission deadline of Presentation materials for Distance (DST) students - must be completed this week.
Week 10 18-09-2017

Work and Cultural Issues

10

Participation Activity (PA4) - Online Quiz opens in Moodle.

Submit the Report - online submission.

Report Due Friday (22 Sep 17) 11:45 PM AEST
Week 11 25-09-2017
Use of Web 2.0 and Other Innovative Technologies in ICT

Unit readings

Complete Participation Activity (PA4) - Online Quiz.

Week 12 02-10-2017
Use of ICT to Improve Communications in Organisations

Unit readings

Submit Portfolios 2, 3 and 4 (3 files) - online submission.

Complete unit feedback survey in Moodle - the red "Have your say" button.

Review/Exam Week 09-10-2017
Exam Week 16-10-2017

Contact information for Ruchira de Silva: Email: r.desilva2@cqu.edu.au. Telephone: (02) 9324 5790. Office: Level 6, 400 Kent Street, Sydney Campus.

Please submit questions about the unit through the 'Q&A' discussion forum in Moodle, so that everyone can benefit from the questions and answers. If you have any individual queries, please email me and I'll try to get back to you within a day or so. For an individual discussion, please contact during work hours or email a suitable date/time with any other relevant details so I can contact you.

1 Practical and Written Assessment

Assessment Title Participation Activities
Task Description

Please note that all times in Moodle are Australian Eastern Standard Time - students will need to adjust the submission times for their own time zone if living outside Queensland.

During the term students will be asked to complete four participation activities related to the unit content. They are:
PA1. An email
PA2. An online quiz
PA3. Assessment of skills relating to the Report (Assessment 3)
PA4. An online quiz

Requirements for each activity are posted on the Moodle unit website.

NO EXTENSIONS can be granted for the Quizzes. If students do NOT complete each Quiz before the due date and time they will receive 0 marks. Students must ensure that they complete the quizzes well ahead of the due date and time to avoid last minute problems with technology preventing them from completing the Quizzes on time.

PA3 is an in-class supervised assessment for internal students. Students must be present in class on the allocated day to complete and submit the assessment. Distance students also have to complete the assessment within the allocated time. No late submissions will be accepted for marking without a valid extension. Extensions will be given in EXCEPTIONAL circumstances only. Students with a valid extension may have to sit an alternate assessment task.

Assessment Due Date Check the Assessment Specifications and Moodle website for the due date of each participation activity. Please note that NO late submissions will be allowed for PA2 and PA4. Internal students must complete the assessment in a supervised environment.
Return Date to Students Participation Activities PA1 and PA3 will be returned after they have been marked by local teaching staff and moderated by the Unit Coordinator. The results of the two on-line quizzes will be released after they close.
Weighting 20%
Assessment Criteria

The criteria and marks vary for each participation activity. For more information, refer to the assessment details and assessment criteria which can be found on the Moodle unit website.

All assessments must be based on valid sources and must comply with the university's referencing guidelines and academic misconduct procedures. Any assessments that breach these procedures and guidelines could be subjected to academic misconduct charges.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.

Referencing Style American Psychological Association (APA)
Submission Online

Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.

3. Communicate ideas effectively both verbally and in written form using appropriate language.

6. Demonstrate an understanding of common work practices and values operating in the Australian workplace.

8. Evaluate the application of emerging technologies to communication and collaboration.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills



2 Presentation

Assessment Title Presentation
Task Description

Internal students will form small groups within their workshops and will present a topic to their tutorial groups. Local lecturers will finalise topics and schedules for internal groups. Distance students can present individually due to logistical restrictions. Distance students need to contact the Unit Coordinator before the beginning of week 3 to discuss how they will complete their presentations.

A list of possible topics will be made available through the assessment specification document. It is not essential to select topics from this list. Students should discuss other potential topics with their local lecturer. To achieve high outcomes in this assessment, all students are encouraged to select innovative, useful and interesting topics that demonstrate their presentation skills and meet marking criteria.

The topic and date of presentation must be approved by the local lecturer by the end of Week 3.

Presentations MUST proceed on the allocated day. If one person in the group is NOT present on the day, the other students MUST proceed with the presentation. This will be taken into account when marking.

If a student cannot present on the allocated day, they will need to apply for an extension AS SOON AS POSSIBLE and need to supply evidence.

Assessment Due Date Internal - Week 5, 6, 7, 8 or 9 of term. Presentation materials must be uploaded into Moodle by ALL group members before 5:00 PM on the day of the group presentation. Distance - by arrangement with Unit Coordinator. Last date is the end of Week 9.
Return Date to Students Internal student presentations will be marked by the local lecturer in class and moderated by the Unit Coordinator. For distance students, the timing of marking will depend on how and when presentation is completed.
Weighting 20%
Assessment Criteria
The marking criteria are based on:
  • speaker/presenter's appearance and other first impressions;
  • presentation structure and content to meet the presentation needs;
  • referencing including the use of valid references, citations and referencing style/formatting;
  • coping with questions and facilitating discussion during and at the end of the presentation;
  • delivery including time management;
  • visual aids, activities and handouts;
  • target and audience.

For more information, refer to the assessment details and assessment criteria which can be found on the Moodle unit website.

All assessments must be based on valid sources and must comply with the university's referencing guidelines and academic misconduct procedures. Presentations that breach referencing guidelines and academic misconduct procedures could be subjected to academic misconduct charges for all members in the group.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.

Referencing Style American Psychological Association (APA)
Submission Online

Copies of the visual aids and any handouts used must be uploaded to Moodle by all students as per the instructions on the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Demonstrate teamwork skills.

3. Communicate ideas effectively both verbally and in written form using appropriate language.

4. Create and deliver effective oral presentations.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

5. Self-management

7. Leadership



3 Written Assessment

Assessment Title Report
Task Description
Students will be required to research a current topic in ICT (Information and Communication Technologies) as provided in the Report specifications document on Moodle website and write a formal academic report on that topic.
Assessment Due Date Week 10 Friday (22-Sep-2017) 11:45 PM AEST
Return Date to Students Reports will be returned after they have been marked by local teaching staff and moderated by the Unit Coordinator.
Weighting 30%
Assessment Criteria
The marking criteria are based on:
  • correct topic as provided in the assessment specifications;
  • correct style and content of executive summary;
  • appropriate table of contents;
  • linkage of introduction, discussion (body of report), conclusion and recommendations;
  • addressing the problem described in the case study;
  • organisation of ideas and paragraph structure;
  • using an appropriate referencing style (APA) including citations and formatting;
  • use of valid references (based on the Triple R framework) to support arguments and ideas;
  • presentation of the report including grammar, spelling and punctuation;
  • keeping within the word count.

A detailed marking rubric is provided for this assessment item. For more information refer to the assessment details and assessment criteria which can be found on the Moodle unit website.

All assessments must be based on valid sources and must comply with the university's referencing guidelines and academic misconduct procedures. Any assessments that breach these procedures and guidelines could be subjected to academic misconduct charges.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.

Referencing Style American Psychological Association (APA)
Submission Online

Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

3. Communicate ideas effectively both verbally and in written form using appropriate language.

5. Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.

7. Assess how ICT can be used to improve organisational processes.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

4. Research

6. Ethical and Professional Responsibility



4 Portfolio

Assessment Title Portfolio
Task Description
Students will be required to develop a portfolio of resources. The compilation and submission of the portfolio items are progressive throughout the term. Each portfolio must be submitted as a separate file to the correct location on Moodle website.
Assessment Due Date Portfolio 1 is due on Friday week 7. Portfolios 2, 3 and 4 are due on Friday week 12.
Return Date to Students Portfolio 1 marks will be released during the Term. Marks for Portfolio 2, 3 and 4 will be released at the Certification of Grades.
Weighting 30%
Assessment Criteria

The portfolio is made up of four documents which are developed and submitted in different weeks during the term. The criteria and the available marks are different for each document. For more information, refer to the assessment specifications and marking criteria which can be found on the Moodle unit website.

All assessments must be based on valid sources and must comply with the university's referencing guidelines and academic misconduct procedures. Any assessments that breach these procedures and guidelines could be subjected to academic misconduct charges.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.

Referencing Style American Psychological Association (APA)
Submission Online

Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.

3. Communicate ideas effectively both verbally and in written form using appropriate language.

5. Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.

6. Demonstrate an understanding of common work practices and values operating in the Australian workplace.

7. Assess how ICT can be used to improve organisational processes.

8. Evaluate the application of emerging technologies to communication and collaboration.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

5. Self-management

6. Ethical and Professional Responsibility




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