COIT20249 - Professional Skills in Information Communication Technology
Term 1 - 2017


All details in this unit profile for COIT20249 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

This unit is designed to introduce you to the professional skills required of an information and communication technology (ICT) professional: written, oral and interpersonal communication skills; ethical behaviour; and teamwork. The unit also examines some aspects of workplace culture. You will explore the ways in which ICT staff use their professional skills when working in the information communication technologies industry. You will be introduced to emerging technologies that enable new forms of communication and collaboration. Note: If you have completed unit COIT20233 then you cannot take this unit.

Details

Career Level Postgraduate
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Brisbane
  • Distance
  • Melbourne
  • Rockhampton
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Practical and Written Assessment 20%
2. Presentation 20%
3. Written Assessment 30%
4. Portfolio 30%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students appreciated the practicality of this course. They also liked that it helped them to understand how to analyse assessment in other courses. Course evaluations Maintain the practical activities in class that scaffold the assessment items.
Students liked that the course covers important aspects of personal and professional life and is not just another technical course. Especially it helped students to learn important aspects like the work culture in Australia. Course evaluations Every term update aspects of the course that will help the students to become better ICT professionals.
Students appreciated the support from the Academic Learning Centre (ALC) staff and how they worked with the teaching staff. Course evaluations Continue having ALC staff involved in this course.
Students like having a course assessed with assignments and no exam. Course evaluations Keep the assessment structure.
On successful completion of this unit, you will be able to:
  1. Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.
  2. Demonstrate teamwork skills.
  3. Communicate ideas effectively both verbally and in written form using appropriate language.
  4. Create and deliver effective oral presentations.
  5. Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.
  6. Demonstrate an understanding of common work practices and values operating in the Australian workplace.
  7. Assess how ICT can be used to improve organisational processes.
  8. Evaluate the application of emerging technologies to communication and collaboration.

The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is used in over 100 countries and provides a consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html to build a skills profile.

This unit contributes to the following workplace skills as defined by SFIA:

  • Information Analysis (INAN)
  • Research (RSCH)
  • Business Analysis (BUAN)
  • Requirements Definition and Management (REQM)
  • Problem Management (PBMG)
  • Client Services Management (CSMG)

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7 8
1 - Practical and Written Assessment        
2 - Presentation          
3 - Written Assessment          
4 - Portfolio    

Alignment of Graduate Attributes to Learning Outcomes

  • Professional Level
  • Advanced Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7 8
1. Knowledge          
2. Communication      
3. Cognitive, technical and creative skills      
4. Research            
5. Self-management          
6. Ethical and Professional Responsibility        
7. Leadership          

Alignment of Assessment Tasks to Graduate Attributes

  • Professional Level
  • Advanced Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Practical and Written Assessment        
2 - Presentation    
3 - Written Assessment    
4 - Portfolio    

Prescribed Textbooks

Your business degree 2
Author/s: Rosalind McCulloch & Andrea Reid Year: 2015
Edition: 2 Publisher: Pearson Australia
City: Frenchs Forest State: NSW
Country: Australia
View textbooks at the CQUniversity Bookshop
Note:

It is imperative that you purchase a copy of this textbook as you will need to refer to it every week in class and it is necessary to complete the major assessment items. This textbook is a book that will be helpful to you throughout your degree. It can be purchased in hard copy from the CQUni bookshop or as an e-book from the publisher.

To purchase an e-copy of the text you should go to the Publisher's website and follow the directions. The direct link is:

http://www.pearson.com.au/9781486011674

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
All submissions for this unit must use the American Psychological Association (APA) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorJo Luck (j.luck@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017
Professional Skills for the Information and Communication Technology Industry

1

Week 2 13-03-2017
Higher Order Thinking Skills

2

Complete the participation activity (PA1) - written submission.
Week 3 20-03-2017

Information Literacy Skills

3

Presentation topic and date of delivery must be approved.

Week 4 27-03-2017
Presentation Skills and Technologies

7

Complete the participation activity (PA2) - Online Quiz.

Week 5 03-04-2017
Written Communication Skills

4

Presentations - in class for internal students.
Vacation Week 10-04-2017
Week 6 17-04-2017

Report Writing

5

Complete the participation activity (PA3) - written submission. Internal students must complete in class.

Presentations - in class for internal students.

Week 7 24-04-2017

Professional Documents

6

Presentations - in class for internal students.

Week 8 01-05-2017

Working in a Team

8

Presentations - in class for internal students.

Submission of presentation materials by Distance (DST) students must be completed this week.
Week 9 08-05-2017
Professional and Ethical Conduct

9

Report Due Friday (12 May 17) 11:45 PM AEST
Week 10 15-05-2017

Work and Cultural Issues

10

Complete the participation activity (PA4) - Online Quiz.

Week 11 22-05-2017
Use of Web 2.0 and Other Innovative Technologies in ICT

Unit readings

Week 12 29-05-2017
Use of ICT to Improve Communications in Organisations

Unit readings

Complete unit feedback survey in Moodle - the red "Have your say" button.
Portfolio Due Friday (02 Jun 17) 11:45 PM AEST
Review/Exam Week 05-06-2017
Exam Week 12-06-2017

Unit Coordinator's contact details:

Dr Jo Luck
Email:
j.luck@cqu.edu.au
Telephone:07 4930 9550
Skype:jo.luck

1 Practical and Written Assessment

Assessment Title Participation Activities
Task Description
Please note that all times in Moodle are Australian Eastern Standard Time - you will need to adjust the submission times for your own time zone if you live outside Queensland.
During the term you will be asked to complete four participation activities related to the unit content.They are:
PA1. An email
PA2. An online quiz
PA3. Assessment of skills relating to the Report (Assessment 3)
PA4. An online quiz
The requirements for each activity are posted on the Moodle unit website.
NO EXTENSIONS can be granted for the Quizzes. If you do NOT complete each Quiz before the due date and time you will receive 0 marks. You must ensure that you complete the quizzes well ahead of the due date and time to avoid last minute problems with technology preventing you from completing the Quizzes on time.
Assessment Due Date Check the Assesssment Specification for the due date of each participation activity. Please note that NO late submissions will be allowed for PA2, PA3 and PA4.
Return Date to Students Participation Activies PA1 and PA3 will be returned after they have been marked by local teaching staff and moderated by the Unit Coordinator. The results of the two on-line quizzes will be released after they close.
Weighting 20%
Assessment Criteria
Three of the four participation activities are worth four marks each. The third participation activity is worth eight marks. The criteria vary for each participation activity. For more information, refer to the assessment details and assessment criteria which can be found on the Moodle unit website.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.
Referencing Style American Psychological Association (APA)
Submission Online

Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.

3. Communicate ideas effectively both verbally and in written form using appropriate language.

6. Demonstrate an understanding of common work practices and values operating in the Australian workplace.

8. Evaluate the application of emerging technologies to communication and collaboration.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills



2 Presentation

Assessment Title Presentation
Task Description
Internal students will be required to present a topic to their tutorial groups. Distance students need to contact the Unit Coordinator to discuss how they will complete their presentations. A list of suggested topics will be made available through the assessment specification. You may also discuss potential topics with your local lecturer. Your topic and date of presentation must be approved by your local lecturer by the end of Week 3.
Assessment Due Date Internal - Week 5, 6, 7 or 8 of term. Presentation materials must be uploaded into Moodle by ALL group members before 5:00 PM on the day of the group presentation. Distance - by arrangement with Unit Coordinator. Last date is the end of Week 8.
Return Date to Students Internal student presentations will be marked by the local lecturer in class and moderated by the Unit Coordinator. For distance students, the timing of marking will depend on how and when you submit your presentation.
Weighting 20%
Assessment Criteria
The marking criteria are:
  • speaker/presenter's appearance and other first impressions;
  • presentation structure and content;
  • coping with questions and facilitating discussion during and at the end of the presentation;
  • delivery;
  • visual aids and handouts;
  • target and audience.
For more information refer to the assessment details and assessment criteria which can be found on the Moodle unit website.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.
Referencing Style American Psychological Association (APA)
Submission Online

Copies of the visual aids must be uploaded to Moodle by all students as per the instructions on the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

2. Demonstrate teamwork skills.

3. Communicate ideas effectively both verbally and in written form using appropriate language.

4. Create and deliver effective oral presentations.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

5. Self-management

7. Leadership



3 Written Assessment

Assessment Title Report
Task Description
You will be required to research a current topic in ICT (Information and Communication Technologies) and write a formal academic report on that topic.
Assessment Due Date Week 9 Friday (12-May-2017) 11:45 PM AEST
Return Date to Students Reports will be returned after they have been marked by local teaching staff and moderated by the Unit Coordinator.
Weighting 30%
Assessment Criteria
The marking criteria are based on:
  • correct style and content of executive summary;
  • appropriate table of contents;
  • linkage of introduction, discussion (body of report), conclusion and recommendations;
  • addressing the problem described in the case study;
  • organisation of ideas and paragraph structure;
  • using an appropriate referencing style (APA);
  • use of references to support arguments and ideas;
  • presentation of the report including grammar, spelling and punctuation;
  • keeping within the word count.
A detailed marking rubric is provided for this assessment item. For more information refer to the assessment details and assessment criteria which can be found on the Moodle unit website.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.
Referencing Style American Psychological Association (APA)
Submission Online

Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

3. Communicate ideas effectively both verbally and in written form using appropriate language.

5. Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.

7. Assess how ICT can be used to improve organisational processes.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

4. Research

6. Ethical and Professional Responsibility



4 Portfolio

Assessment Title Portfolio
Task Description
You will be required to develop a portfolio of resources. The compilation of the portfolio is progressive throughout the term.
Assessment Due Date Week 12 Friday (02-Jun-2017) 11:45 PM AEST
Return Date to Students Portfolio marks will be released at the Certification of Grades.
Weighting 30%
Assessment Criteria
The portfolio is made up of five documents which are developed during the term. The criteria and the available marks are different for each document. For more information, refer to the assessment details and assessment criteria which can be found on the Moodle unit website.
Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.
Referencing Style American Psychological Association (APA)
Submission Online

Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.

3. Communicate ideas effectively both verbally and in written form using appropriate language.

5. Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.

6. Demonstrate an understanding of common work practices and values operating in the Australian workplace.

7. Assess how ICT can be used to improve organisational processes.

8. Evaluate the application of emerging technologies to communication and collaboration.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

5. Self-management

6. Ethical and Professional Responsibility




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