COIT20252 - Business Process Management
Term 1 - 2017


All details in this unit profile for COIT20252 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student). The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.

Overview

In an increasingly complex and volatile business environment, efficient business processes are core to an organisation and its business partners in order to accomplish organisational goals. Managing business processes is vital to the designing and managing of organisations. This unit introduces you to the concepts of Business Process Management (BPM) and workflow within organisations. During the term, you are required to apply tools and techniques to assess and recommend organisational processes. In addition, you will evaluate current business processes and propose improvements that align with organisational strategy. This unit provides you with the skills required to develop a report that: defines and models streamlined business processes; recommends improvements and sustainable practices; and identifies potential organisational change issues. Note: If you have completed the unit COIT20235 (Business Process Modelling) then you cannot take this unit.

Details

Career Level Postgraduate
Credit Points 6
Student Contribution Band 2
Fraction of Full-Time Student Load 0.125

Pre-requisites or Co-requisites

Pre-requisites: COIT20250 e-Business Systems

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Offerings

Term 1 - 2017
  • Brisbane
  • Distance
  • Melbourne
  • Rockhampton
  • Sydney

Website

This unit has a website, within the Moodle system, which is available two weeks before the start of term. It is important that you visit your Moodle site throughout the term. Go to Moodle

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Assessment Overview

Assessment Task Weighting
1. Written Assessment 15%
2. Portfolio 30%
3. Written Assessment 55%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim results and final grades.

All University policies are available on the IMPortal.

You may wish to view these policies:

  • Grades and Results Procedure
  • Assessment Policy and Procedure (Higher Education Coursework)
  • Review of Grade Procedure
  • Academic Misconduct Procedure
  • Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
  • Monitoring Academic Progress (MAP) Policy and Procedure – International Students
  • Refund and Excess Payments (Credit Balances) Policy and Procedure
  • Student Feedback – Compliments and Complaints Policy and Procedure
  • Acceptable Use of Information and Communications Technology Facilities and Devices Policy and Procedure

This list is not an exhaustive list of all University policies. The full list of University policies are available on the IMPortal.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback Source Recommendation
Students have expressed an overall high satisfaction with the course content and structure. Student (Moodle Evaluation) No specific requests for change.
Some students have cited the inability to participate in group assessments (Assessment 3). Student (Moodle Evaluation) and Emails Australian Computer Society encourages the development of soft skills that enable students to work as part of teams. However, if a student is unable to participate in a group, the Assessment provides consideration for this and arrangement/s should be discussed with the lecturer by the end of week 3.
Incorporate presentations in the course based on BPM case studies/projects. Student (Moodle Evaluation) and Staff email This will be researched and incorporated based on a feasibility analysis of best practices.
Reduction in the number of blog posts and portfolios Students (Moodle Evaluation) The blog posts and portfolios have already been reduced from a previous total of 10 to 7 (4 ePortfolios and 3 blog posts).
On successful completion of this unit, you will be able to:
  1. Define and describe the core concepts of business process management in organisations.
  2. Model, analyse and design business processes.
  3. Distinguish between various methods, tools and techniques used for process identification, modelling and redesign.
  4. Apply appropriate methods and techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios.
  5. Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions.
  6. Critique real-world organisation/s' business processes through case study analysis.
  7. Critically evaluate current research literature in business process management.

The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles. ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html

This unit contributes to the following workplace skills as defined by SFIA (codes included):

  • Information Analysis (INAN)
  • Business Analysis (BUAN)
  • Research (RSCH)
  • Business Process Improvement (BPRE)
  • Requirements Definition and Management (REQM)
  • Business Modelling (BSMO)
  • Change Management (CHMG)
  • Technical Specialism (TECH)
  • Stakeholder Relationship Management (RLMT)
  • Business Risk Management (BURM)

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7
1 - Written Assessment
2 - Portfolio
3 - Written Assessment

Alignment of Graduate Attributes to Learning Outcomes

  • Professional Level
  • Advanced Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7
1. Knowledge
2. Communication  
3. Cognitive, technical and creative skills
4. Research
5. Self-management          
6. Ethical and Professional Responsibility        
7. Leadership          

Alignment of Assessment Tasks to Graduate Attributes

  • Professional Level
  • Advanced Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Written Assessment    
2 - Portfolio    
3 - Written Assessment

Prescribed Textbooks

Business process change: a business process management guide for managers and process professionals
Author/s: Harmon, P Year: 2014
Edition: 3rd edn Publisher: Morgan Kaufmann-Elsevier
City: Waltham State: MA
Country: USA
View textbooks at the CQUniversity Bookshop

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Microsoft Visio
All submissions for this unit must use the Harvard (author-date) referencing style (details can be obtained here). For further information, see the Assessment Tasks below.
Unit CoordinatorRitesh Chugh (r.chugh@cqu.edu.au)
Note: Check the Term-Specific section for any additional contact information provided by the teaching team
Week Begin Date Module/Topic Chapter Events and Submissions
Week 1 06-03-2017

Introduction to Business Process Management

1

Week 2 13-03-2017

Business Process Strategy

2

Week 3 20-03-2017

Organisational Processes & Structure

3

Week 4 27-03-2017

Business Process Architecture

4

ePortfolio 1: Organisational Processes & Structure (Friday 1pm)

Week 5 03-04-2017

Business Process Performance Measurement

5

Blog 1: Business Process Architecture (Friday 1pm)

Vacation Week 10-04-2017

Have a good break!

Week 6 17-04-2017

Business Process Management

6 & 7

ePortfolio 2: Business Process Performance Measurement (Friday 1pm)

Week 7 24-04-2017

Business Process Analysis

8

Blog 2: Business Process Management (Friday 1pm)

Week 8 01-05-2017

Business Process Modelling

9

ePortfolio 3: Business Process Analysis (Friday 1pm)

Week 9 08-05-2017

Business Process Improvement Methodologies - Lean and Six Sigma

12 & 13

Blog 3: Business Process Modelling (Friday 1pm)

Week 10 15-05-2017

Business Process Software Tools & BPM Suites

15 & 16

ePortfolio 4: Business Process Improvement Methodologies (Friday 1pm)

Week 11 22-05-2017

Business Process Risk Evaluation & Change Integration

Based on Additional Readings (refer to the Moodle unit site)

Week 12 29-05-2017

Review - the next step

Based on Additional Readings (refer to the Moodle unit site)

Case Study Report Due Wednesday (31 May 17) 01:00 PM AEST
Review/Exam Week 05-06-2017 Complete the Unit evaluation, which is accessible from this Unit's Moodle site.
Exam Week 12-06-2017

Unit Coordinator’s contact details

Dr Ritesh Chugh

Address: 120 Spencer Street, Melbourne VIC 3000.

Email: r.chugh@cqu.edu.au

Phone: +61 3 9616 0535

1 Written Assessment

Assessment Title Blogs (Online Journal)
Task Description

A blog is a website where entries are made in reverse chronological order. It is perhaps the simplest and one of the most popular ways of producing a website. A blog is similar to an online diary/journal.

In this unit we use Mahara for creating the blogs. Please refer to the Moodle unit website for instructions on how to create a blog/journal and submit your blog posts/entries.

You are required to maintain an online reflective blog/journal and write blog posts/entries for the weekly topics 4, 6 and 8. For each blog post, you will select one of the listed articles from the Additional Readings section of the relevant week on the unit's Moodle site. After reading the article, you will write a reflective blog post describing how this article has helped you to learn the week's topic. Please refer to the unit Moodle site for detailed description of the task.

Assessment Due Date 1pm Friday of the relevant week
Return Date to Students Within two weeks of submission.
Weighting 15%
Assessment Criteria

You can complete your blog posts before the due dates but feedback will not be released until 2 weeks after the due date of each blog post. Due date is 1pm Friday of the relevant week. Marks and feedback on your work will be returned to you via Moodle.

The blog posts will be assessed on your demonstration of insight and ability to compare and contrast ideas being presented. You will need to show an understanding of the paper and reflect upon the learning value. Your post should be correctly referenced and free from typographical, spelling and grammatical errors. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.

Referencing Style Harvard (author-date)
Submission Online

via Mahara and Moodle

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Define and describe the core concepts of business process management in organisations.

2. Model, analyse and design business processes.

3. Distinguish between various methods, tools and techniques used for process identification, modelling and redesign.

4. Apply appropriate methods and techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios.

5. Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions.

6. Critique real-world organisation/s' business processes through case study analysis.

7. Critically evaluate current research literature in business process management.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

4. Research

5. Self-management



2 Portfolio

Assessment Title E-Portfolio
Task Description

The purpose of this assessment is for you to develop a portfolio of your thinking and work around the discipline of business process management. An e-portfolio is a learning tool that enables students to accumulate evidence of learning achievement. In this unit, Mahara will be used as the learning tool. Please refer to the Moodle unit website for detailed instructions on how to create a Mahara portfolio.

Your portfolio should capture rich ideas, resources and innovative practice around business process management within the frame of the topics identified in the E-portfolio Assessment Details document in Moodle. Please refer to the unit's Moodle site for a detailed description of the task.

Assessment Due Date 1pm Friday of the relevant week
Return Date to Students Within two weeks of submission
Weighting 30%
Assessment Criteria

The e-portfolio will be assessed on the demonstration of knowledge & understanding of the topic as depicted through the choice of relevant items, technical literacy, justification outlining summary and reasoning for choice of items, communication and information literacy skills and use of correct referencing. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.

Referencing Style Harvard (author-date)
Submission Online

via Mahara and Moodle

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Define and describe the core concepts of business process management in organisations.

2. Model, analyse and design business processes.

3. Distinguish between various methods, tools and techniques used for process identification, modelling and redesign.

4. Apply appropriate methods and techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios.

5. Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions.

6. Critique real-world organisation/s' business processes through case study analysis.

7. Critically evaluate current research literature in business process management.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

4. Research

5. Self-management



3 Written Assessment

Assessment Title Case Study Report
Task Description

You are required (as a group with up to four members) to write a report based on a given case study. In this report, you are required to evaluate current processes and propose improvements. You need to demonstrate your analytical skills to evaluate the processes and utilise your communication skills to communicate the findings clearly.

Please refer to the Moodle unit website for more details relating to the case study for this term.

Note:
On campus students - Please contact your campus lecturer by Friday week 4, if you have a genuine problem and are unable to participate in a group. In some cases, group formation may not be possible.


Off campus (Distance) students - Please contact the unit coordinator by Friday week 4, if you have a genuine problem and are unable to participate in a group. In some cases, group formation may not be possible.

Assessment Due Date Week 12 Wednesday (31-May-2017) 01:00 PM AEST
Return Date to Students Certification of Grades Day (7 July)
Weighting 55%
Assessment Criteria

The report will be assessed according to the degree to which you demonstrate your capability in the selection and use of scholarly articles and books, understanding of the content and rational argument with critical evaluation, communication, presentation and referencing skills. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.

Referencing Style Harvard (author-date)
Submission Online
Group submission

Submit via Moodle Assignment link

Learning Outcomes Assessed
This section can be expanded to view the assessed learning outcomes

1. Define and describe the core concepts of business process management in organisations.

2. Model, analyse and design business processes.

3. Distinguish between various methods, tools and techniques used for process identification, modelling and redesign.

4. Apply appropriate methods and techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios.

5. Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions.

6. Critique real-world organisation/s' business processes through case study analysis.

7. Critically evaluate current research literature in business process management.

Graduate Attributes
This section can be expanded to view the assessed graduate attributes

1. Knowledge

2. Communication

3. Cognitive, technical and creative skills

4. Research

5. Self-management

6. Ethical and Professional Responsibility

7. Leadership




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